Virgin Media Community

[stevenmp71]

Hi

Star Wars Battlefront I & II unplayable as keep getting disconnected. Have ran tracert and seeing 100% packet loss as detailed below. Has been like this for at least a couple of weeks now

Host Name IP Address Hop Ping Time Ping Avg % Loss Pkts r/s Ping best/worst
* Unknown Host * 192.168.68.1 1 7ms 10ms 0% 5 / 5 5ms / 26ms
* Unknown Host * 192.168.0.1 2 17ms 11ms 0% 5 / 5 6ms / 19ms
* Unknown Host * 0.0.0.0 3 0ms
nott-core-2a-xe-1007-0.network.virginmedia.net 62.254.1.25 4 31ms 33ms 0% 5 / 5 20ms / 51ms
* Unknown Host * 0.0.0.0 5 0ms
* Unknown Host * 0.0.0.0 6 0ms
86.85-254-62.static.virginmediabusiness.co.uk 62.254.85.86 7 33ms 100% 0 / 4
* Unknown Host * 213.46.175.250 8 57ms 100% 0 / 4
* Unknown Host * 0.0.0.0 9 0ms
* Unknown Host * 0.0.0.0 10 0ms
ae23.cs3.iad93.us.eth.zayo.com 64.125.28.189 11 123ms 100% 0 / 4
ae22.er2.iad10.us.zip.zayo.com 64.125.29.121 12 127ms 115ms 0% 4 / 4 102ms / 128ms
64.125.199.190.t00673-02.above.net 64.125.199.190 13 129ms 100% 0 / 4
* Unknown Host * 159.153.92.98 14 118ms 113ms 0% 4 / 4 106ms / 121ms
* Unknown Host * 159.153.92.78 15 110ms 110ms 0% 4 / 4 109ms / 114ms
bfbc2-ps3.gos.ea.com 159.153.64.173 16 106ms 109ms 0% 4 / 4 104ms / 117ms

[chaoshusky · Accepted solution]

My results aren't much different from yours, so i suspect its actually a problem on EA's end. Check their service status, there's a chance its the node you're connected to that's struggling but this is unlikely. Here are my own results..

Windows PowerShell
Copyright (C) Microsoft Corporation. All rights reserved.

Install the latest PowerShell for new features and improvements! https://aka.ms/PSWindows

PS C:\WINDOWS\system32> tracert bfbc2-ps3.gos.ea.com

Tracing route to bfbc2-ps3.gos.ea.com [159.153.64.173]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms HuskySense.localdomain [192.168.1.1]
2 11 ms 8 ms 7 ms 10.53.37.121
3 9 ms 9 ms 9 ms nott-core-2a-xe-10112-0.network.virginmedia.net [80.7.83.161]
4 * * * Request timed out.
5 * * * Request timed out.
6 23 ms 26 ms 19 ms 86.85-254-62.static.virginmediabusiness.co.uk [62.254.85.86]
7 20 ms 19 ms 19 ms 213.46.175.250
8 * * 93 ms ae4.cs3.lhr11.uk.eth.zayo.com [64.125.28.194]
9 * * * Request timed out.
10 94 ms * * ae23.cs3.iad93.us.eth.zayo.com [64.125.28.189]
11 94 ms 92 ms 91 ms ae22.er2.iad10.us.zip.zayo.com [64.125.29.121]
12 99 ms 91 ms 91 ms 64.125.199.190.t00673-02.above.net [64.125.199.190]
13 92 ms 99 ms 91 ms 159.153.92.98
14 93 ms 93 ms 91 ms 159.153.92.94
15 91 ms 92 ms 90 ms da2.gos.ea.com [159.153.64.173]

Trace complete.
PS C:\WINDOWS\system32>

Looks like it would be unplayable for me as well but all other services are working so the main culprit is EA's servers unfortunately 😞 contact their support or check their site for any server issues - if EA bother to say! It is EA, after all..

Can you run a trace to 8.8.8.8 (google.dns) and post the results?

Kind regards,

Lee

[stevenmp71]

Thanks for that Lee, will do. Yep, makes sense as I can play World of Tanks with no issues. Will post more details later after I finish work 

[chaoshusky]

No worries mate, glad it helped! Easily overlooked when things are "expected to just work" isn't it? But yes, if you can connect to World Of Tanks (good game!) that would likely indicate a problem with EA's servers. If i had the game(s) myself i'd have checked, though i do have Battlefield 1 and V, those struggled as well!

I'll run another trace now and copy the results into here!

PS C:\WINDOWS\system32> tracert bfbc2-ps3.gos.ea.com

Tracing route to bfbc2-ps3.gos.ea.com [159.153.64.173]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms HuskySense.localdomain [192.168.1.1]
2 12 ms 12 ms 8 ms 10.53.37.121
3 11 ms 10 ms 19 ms nott-core-2a-xe-10112-0.network.virginmedia.net [80.7.83.161]
4 * * * Request timed out.
5 * * * Request timed out.
6 29 ms 18 ms 19 ms 86.85-254-62.static.virginmediabusiness.co.uk [62.254.85.86]
7 19 ms 29 ms 19 ms 213.46.175.250
8 * * * Request timed out.
9 * * * Request timed out.
10 * 91 ms * ae23.cs3.iad93.us.eth.zayo.com [64.125.28.189]
11 93 ms 97 ms 124 ms ae22.er2.iad10.us.zip.zayo.com [64.125.29.121]
12 93 ms 91 ms 92 ms 64.125.199.190.t00673-02.above.net [64.125.199.190]
13 92 ms 91 ms 91 ms 159.153.92.98
14 93 ms 93 ms 92 ms 159.153.92.94
15 93 ms 91 ms 89 ms easo.ea.com [159.153.64.173]

Trace complete.
PS C:\WINDOWS\system32>

Similar to the last one! Give it a try though, a traceroute (otherwise known as pathping) is quite often blocked by some nodes/routers and can be considered malicious if you ping too fast!

Kind regards,

Lee

[stevenmp71]

Thanks and yep looking like its an EA issue, so will raise an issue with them

Ran another trace, results also similar to before (See below). Will let you know what response I get from them. Thanks again for your help 🙂

Host Name IP Address Hop Ping Time Ping Avg % Loss Pkts r/s Ping best/worst
* Unknown Host * 192.168.68.1 1 3ms 5ms 0% 2 / 2 3ms / 8ms
* Unknown Host * 192.168.0.1 2 7ms 7ms 0% 2 / 2 7ms / 8ms
* Unknown Host * 0.0.0.0 3 0ms
nott-core-2a-xe-1007-0.network.virginmedia.net 62.254.1.25 4 17ms 20ms 0% 2 / 2 17ms / 23ms
* Unknown Host * 0.0.0.0 5 0ms
* Unknown Host * 0.0.0.0 6 0ms
86.85-254-62.static.virginmediabusiness.co.uk 62.254.85.86 7 26ms 100% 0 / 2
* Unknown Host * 213.46.175.250 8 31ms 100% 0 / 2
* Unknown Host * 0.0.0.0 9 0ms
ae5.cs1.lga5.us.eth.zayo.com 64.125.29.126 10 97ms 100% 0 / 2
ae23.cs3.iad93.us.eth.zayo.com 64.125.28.189 11 97ms 100% 0 / 1
ae22.er2.iad10.us.zip.zayo.com 64.125.29.121 12 110ms 110ms 0% 1 / 1 110ms / 110ms
64.125.199.190.t00673-02.above.net 64.125.199.190 13 96ms 100% 0 / 1
* Unknown Host * 159.153.92.98 14 119ms 119ms 0% 1 / 1 119ms / 119ms
* Unknown Host * 159.153.92.78 15 112ms 112ms 0% 1 / 1 112ms / 112ms
dragonage.gos.ea.com 159.153.64.173 16 97ms 97ms 0% 1 / 1 97ms / 97ms

[chaoshusky]

You're welcome dude!

I don't use Origin much or really play many EA games, but it could be that they're trying to connect to US servers whilst there are more local ones?

Feel free to raise a complaint/issue with them, however they may try to pass blame even when its not Virgin's fault lol

Kind regards,

Lee