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DEMONxNG
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Didnt fix stuttering and lag online gaming

I've had someone from virgin come round to fix my internet, they gave me a new router and said everything should be fine now. But it hasn't fixed the problem, my son is still getting the same stuttering and lagging whilst playing online video games. He's tried everything, both playstation and xbox are having the same problems. I just don't know what else to do 

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jpeg1
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Re: Didnt fix stuttering and lag online gaming

Are the game devices connected by WiFi?  If so you may have to look at improving the WiFi signal - start with the advice posts on here.

Gaming is always better with a wired connection to the Hub.

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DEMONxNG
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Re: Didnt fix stuttering and lag online gaming

I'm already using wired connection, ive got virgin coming to my house tomorrow, so hopefully it will get sorted. 

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Emma_C
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Re: Didnt fix stuttering and lag online gaming

Hi DEMONxNG, 

Really sorry you've been having some issues with the service lately and for the delay in getting back to you. 

Can I ask how the engineer visit went for you on Monday?

Please let us know if you're having further issues so we can help. 

Emma_C - Forum Team
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DEMONxNG
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Re: Didnt fix stuttering and lag online gaming

Hi Emma 

The guy who came to my house didn't fix the issue, but i received a letter yesterday from virgin, stating that there doing major repairs on the 7th October. So hopefully my problem should get sorted then. Fingers crossed 

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Emma_C
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Re: Didnt fix stuttering and lag online gaming

Thanks for getting back to us @DEMONxNG

Sorry the engineer was unable to resolve this on the visit but I'm sure we'll have it sorted after the work done on the 7th. 

Let us know how that goes 🙂

Emma_C - Forum Team
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