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liq1
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Delay+packet loss/spikes on League of legends and other games.

Hi, been with VM for over 20 years just wondering why the sudden issues/delay/packet loss etc. I've tried troubleshooting and recieved multiple new Hub3 routers with the same issue as previous. 

connection=wired

When gaming on lets say League of legends the games response is slow/delayed/rubber banding and ping sometimes spikes, just wondering what this could be caused by because years ago game was responsive with a lot less noticeable jitter/ploss.

Heres past 24hr BQM Graph

https://www.thinkbroadband.com/broadband/monitoring/quality/share/413afa03d1fe73cbe6c0b2c60076d13105...

 Please don't ask me to restart my hub because I've done it so many times I've lost count.

(Posted Hub Upstream/downstream/error reports below)

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liq1
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Re: Delay+packet loss/spikes on League of legends and other games.

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

11390000001.937256 qam1
21470000001.737256 qam2
31550000001.737256 qam3
41630000001.237256 qam4
51710000001.437256 qam5
61790000001.537256 qam6
71870000001.737256 qam7
81950000001.738256 qam8
92030000001.538256 qam9
102110000001.537256 qam10
112190000001.238256 qam11
122270000001.237256 qam12
13235000000138256 qam13
142430000001.538256 qam14
152510000001.538256 qam15
16259000000238256 qam16
17267000000238256 qam17
18275000000238256 qam18
192830000001.938256 qam19
202910000002.238256 qam20
212990000002.738256 qam21
223070000002.538256 qam22
23315000000338256 qam23
24323000000338256 qam24

 

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked37.300
2Locked37.350
3Locked37.300
4Locked37.600
5Locked37.660
6Locked37.650
7Locked37.640
8Locked38.660
9Locked38.650
10Locked37.650
11Locked38.650
12Locked37.650
13Locked38.600
14Locked38.640
15Locked38.910
16Locked38.660
17Locked38.640
18Locked38.650
19Locked38.900
20Locked38.960
21Locked38.660
22Locked38.940
23Locked38.950
24Locked38.950
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liq1
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Re: Delay+packet loss/spikes on League of legends and other games.

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

15370000044.8512064 qam2
23940000044512064 qam4
34620000044.5512064 qam3
43260000044512064 qam5

 

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000

 

Time Priority Description

01/11/2021 03:33:35noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:01:41criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
31/10/2021 01:16:23noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:01:41criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
31/10/2021 00:37:44noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
31/10/2021 00:37:35Warning!LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/10/2021 15:33:23noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/10/2021 11:55:57ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/10/2021 11:11:30noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/10/2021 15:22:7criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/10/2021 23:55:57ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/10/2021 12:47:10criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/10/2021 11:55:58ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/10/2021 14:54:58criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/10/2021 10:53:59noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/10/2021 18:11:5criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/10/2021 23:55:57ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/10/2021 08:31:16criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/10/2021 11:55:57ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/10/2021 11:49:41Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
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Adduxi
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Message 4 of 15
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Re: Delay+packet loss/spikes on League of legends and other games.

Nothing much wrong with the log and stats at all.  However your BQM does show the circuit dropping?  Is this you rebooting or does the circuit drop?

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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liq1
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Message 5 of 15
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Re: Delay+packet loss/spikes on League of legends and other games.

Couple would've been Hub restart as virgin media have told me to restart my Hub as apparently picked up an issue with the connection (most likely just saying that to get me off the phone and move things along because they did the same the last time which didn't fix anything). Even since restarting/disconnecting everything it's the same thing. I started work 9AM today already had 3 or 4 disconnects. Also i get packet loss on ping plotter at router and other nodes when pinging certain things.

Pretty sure i need a technician out i can't have this happening when i work from home as i don't get paid for having no internet connection...

Oh, and my connection is far from normal I've been gaming for a very long time and you can instantly tell that i have a jitter connection which 32ms feels more like 60+. 

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liq1
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Message 6 of 15
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Re: Delay+packet loss/spikes on League of legends and other games.

This is becoming a real issue i work from home...Constantly dropping out of connection, hub 3 enters handshaking and I've got to sit through the whole process like 10 times a day what on earth is going on.

Can't you just send an engineer out already...I first reported this issue 1 year ago.

Spoke to VM on phone earlier person said they see an issue and they'd have to send a signal and restart hub. They did that and it's made it even worse now it goes off once every hour :).

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Message 7 of 15
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Re: Delay+packet loss/spikes on League of legends and other games.

Still getting the issue, after 2 pin hole resets/ singals sent from VM technical team. Hub starts rebooting randomly and boots me off internet, browser says DNS_Probe_issue  and other DNS issue messages have came up before.

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liq1
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Message 8 of 15
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Re: Delay+packet loss/spikes on League of legends and other games.

Once again internet disconnecting i can't do much wit this. 

https://imgur.com/a/ZsUBKBq

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Akua_A
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Message 9 of 15
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Re: Delay+packet loss/spikes on League of legends and other games.

Hi @liq1,

Welcome to our community forums and thank you for your first posts.

Sorry to hear you have been having issues with delay and packet loss while gaming. We can understand the frustration caused and want to best help. 

I have been able to locate your account and I can see you have been in contact with our team who booked a technician appointment for you. Please let us know how the appointment goes and if you need any further help.

Thanks,

Akua_A
Forum Team



New around here? To find out more about the Community check out our Getting Started guide


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liq1
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Message 10 of 15
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Re: Delay+packet loss/spikes on League of legends and other games.

Hi, technician was just out this morning. He couldn't find anything which could've been causing the issue with my router going into restart and booting everyone off the internet. Technician has replaced my Hub3 and put in some new connections. 

Since the technician left the Hub3 that I've just been given has also started doing the same thing it'll restart randomly when I'm browsing then spit out ERROR_DNS_PROBE etc or ERR_NO_INTERNET due to the hub3 restarting over and over. 

I'll continue to monitor it today and tomorrow but i sadly think the issue isn't fixed and i have no idea what on earth it is...Only thing i can think of its something to do with Virgin media servers or DNS. Can't seem to think why my network will start hand-shaking/restarting randomly upon searching something on google or going to check emails, can't seem to think why that would trigger a restart/disconnect.

Hopefully this is fixed soon because i work from home and i don't get paid if i can't connect to internet. I work with customers myself and i can't deliver a service if my internet is dropping out during important calls.

 

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