Are you seeing normal performance outside of the time frame you mention? This could be a utilisation issue where the segment of the network you are on is struggling with capacity at peak times. Pre lockdown peak times were evenings and weekends, so these patterns were easier to spot, but more recently peak times are less consistent and can be from 8am to midnight in some areas.
The VM area code is a billing code rather than a geographical area, so not relevant for tracking local area issues. It relates to the cable company that originally operated the franchise in your area and many operators had franchises in different parts of the country. I'm guessing from your username you are in Doncaster, but it may not even be a Doncaster wide issue (if it is indeed an area issue and not a line issue). I'm in Wigan and so far have not experienced utilisation issues in the time I have been with VM, but I know some parts of Wigan have suffered with it in the past.
My setup: VM TV box, M350 Fibre broadband with Hub 3 in modem mode connected to a Netgear R7000 router. Telewest/VM user since 2001.
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Seems this issue is systemic across the VM network. I'm in Solihull and from 8am to midnight the network is so over utilised it's a joke. Dropped connections, DNS outages, packet loss and latency spikes anywhere from 400ms to seconds!
I foolishly upgraded to Gig1 back in early summer of this year and the experience has been dire with no end in sight.
I hope you have better luck in getting this sorted. I work from home so my frustrations of being a VM customer start from the moment I log in to work at 9am and continue throughout the day. I've had to stop gaming in the evening now as it's been so bad its not worth switching on my xbox. Even streaming iPlayer content requires two or three restarts during watching any program to just get through an hours of programmes!
Yes I am in Doncaster DN2 area. I am not upgrading anything until this has been sorted and the quality improved for at least a 8 month period.
I also want to upgrade my rig but, what's the point of doing one last, very expensive, build to suffer like we are doing. Wander if fibre to the home would have the same issue instead of this docsis stuff.
Starlink maybe a future alternative, 49% faster than fiber and eventually connect anywhere on the planet.
VM have the monopoly in our area and I doubt I'll see FTTP any time soon. I'm tempted to force cancellation given the lack of service i've been having and switch to 5G as it's faster than OpenReach FTTC speed and cheaper. I can put up with the loss of Gig1 speed if i get stable latency and constant connections.
These issues are going to be going on now until people start living outside of their home again, I see you mentioned that FTTP wasn't available in your area but what are your options for Openreach FTTC?
I manage 8 connections across different addresses and different providers but 3 of them are Virgin Media, and I've cancelled my 350mbps connection this week and moved over to 60mbps FTTC with 20mbps upload, even though my Virgin connection wasn't impacted so much by congestion issues the upstream was getting a bit unstable with the increased video conferencing and virtual classes.
Openreach's network is much better designed and managed when it comes to bandwidth and I can't say that I've ever seen any congestion related issues on FTTC across all 4 connections and 1 FTTP.
There is more to broadband than just speeds, headline speeds are just headlines, a few users try use it at the same time you can forget it.
If I've helped let me know 🙂
10 year's managing 9 Virgin Media accounts, and things never got any better, closed last 4 accounts since January 2021 :L
Hi and thanks for your input but, I will never ever go with B.T, I would go without the internet instead.
My connection issues are at peak times and maybe due to good reason/s that many are not aware of. This is still very frustrating but I "HAVE TO" tell myself that under the lock-down period there are/maybe many that need to be online more than I need a perfect connection, as I say, it's frustrating and annoying as heck.
Maybe V.M will have fiber to the home in the not too distant future, fingers crossed.