Menu
Reply
IanInDoncaster
  • 39
  • 1
  • 1
On our wavelength
1,021 Views
Message 1 of 19
Flag for a moderator

Degrading connection ethernet connection

Hi, I have had this issue for a long time, approx 10 months. I have not approached this due to the probable high network traffic during the lockdown and, living inn very close proximity to a Hospital.

Around 12:30 pm until 20:00, my connection slowly degrades to a extent, multiplayer gaming is pointless.

Here are two screen shots of the speed test I do and the graphs that show how bad things get.

1st image is what I class as normal/good quality.

2nd image is the very poor quality.

Normal quality.pngBad quality.png

 

Anyone know or have the same issue?

Area reference 14.

0 Kudos
Reply
SCA1972
  • 5.89K
  • 662
  • 2K
Very Insightful Person
Very Insightful Person
1,004 Views
Message 2 of 19
Flag for a moderator

Re: Degrading connection ethernet connection

Hi Ian

Are you seeing normal performance outside of the time frame you mention?  This could be a utilisation issue where the segment of the network you are on is struggling with capacity at peak times.  Pre lockdown peak times were evenings and weekends, so these patterns were easier to spot, but more recently peak times are less consistent and can be from 8am to midnight in some areas.

The VM area code is a billing code rather than a geographical area, so not relevant for tracking local area issues.  It relates to the cable company that originally operated the franchise in your area and many operators had franchises in different parts of the country.  I'm guessing from your username you are in Doncaster, but it may not even be a Doncaster wide issue (if it is indeed an area issue and not a line issue).  I'm in Wigan and so far have not experienced utilisation issues in the time I have been with VM, but I know some parts of Wigan have suffered with it in the past.

______________________
Scott

My setup: VM TV box, M350 Fibre broadband with Hub 3 in modem mode connected to a Netgear R7000 router. Telewest/VM user since 2001.

 

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Reply
SleeplessSheep
  • 16
  • 0
  • 1
Tuning in
997 Views
Message 3 of 19
Flag for a moderator

Re: Degrading connection ethernet connection

Welcome to the "wonderful" world of Virgin Media!

Seems this issue is systemic across the VM network. I'm in Solihull and from 8am to midnight the network is so over utilised it's a joke. Dropped connections, DNS outages, packet loss and latency spikes anywhere from 400ms to seconds! 

I foolishly upgraded to Gig1 back in early summer of this year and the experience has been dire with no end in sight. 

I hope you have better luck in getting this sorted. I work from home so my frustrations of being a VM customer start from the moment I log in to work at 9am and continue throughout the day. I've had to stop gaming in the evening now as it's been so bad its not worth switching on my xbox. Even streaming iPlayer content requires two or three restarts during watching any program to just get through an hours of programmes! 

 

IanInDoncaster
  • 39
  • 1
  • 1
On our wavelength
990 Views
Message 4 of 19
Flag for a moderator

Re: Degrading connection ethernet connection

Yes I am in Doncaster DN2 area. I am not upgrading anything until this has been sorted and the quality improved for at least a 8 month period.

I also want to upgrade my rig but, what's the point of doing one last, very expensive, build to suffer like we are doing. Wander if fibre to the home would have the same issue instead of this docsis stuff.

Starlink maybe a future alternative, 49% faster than fiber and eventually connect anywhere on the planet.

SleeplessSheep
  • 16
  • 0
  • 1
Tuning in
974 Views
Message 5 of 19
Flag for a moderator

Re: Degrading connection ethernet connection

VM have the monopoly in our area and I doubt I'll see FTTP any time soon. I'm tempted to force cancellation given the lack of service i've been having and switch to 5G as it's faster than OpenReach FTTC speed and cheaper. I can put up with the loss of Gig1 speed if i get stable latency and constant connections.

0 Kudos
Reply
IanInDoncaster
  • 39
  • 1
  • 1
On our wavelength
850 Views
Message 6 of 19
Flag for a moderator

Re: Degrading connection ethernet connection

Happening all over again, so annoying grrr.

0 Kudos
Reply
IanInDoncaster
  • 39
  • 1
  • 1
On our wavelength
796 Views
Message 7 of 19
Flag for a moderator

My speed has degraded once again

I have put up with this for some time now and it's time it was fixed.

Previous post HERE

This is beyond a joke, it's all day every day now and not just in busy periods.

I never used to have this issue pre lock-down etc. It's like my connection is being bled dry and only when I raise the issue is it fixed. I want it fixing for good please, not just a short period.

Cheers

Ian

0 Kudos
Reply
IanInDoncaster
  • 39
  • 1
  • 1
On our wavelength
535 Views
Message 8 of 19
Flag for a moderator

Re: My speed has degraded once again

This is disgusting (DN2 4DS), yet again another garbage time of work.

Disgusting.PNG

0 Kudos
Reply
JitteryPinger
  • 1.86K
  • 207
  • 389
Super solver
527 Views
Message 9 of 19
Flag for a moderator

Re: My speed has degraded once again

These issues are going to be going on now until people start living outside of their home again, I see you mentioned that FTTP wasn't available in your area but what are your options for Openreach FTTC?

I manage 8 connections across different addresses and different providers but 3 of them are Virgin Media, and I've cancelled my 350mbps connection this week and moved over to 60mbps FTTC with 20mbps upload, even though my Virgin connection wasn't impacted so much by congestion issues the upstream was getting a bit unstable with the increased video conferencing and virtual classes.

Openreach's network is much better designed and managed when it comes to bandwidth and I can't say that I've ever seen any congestion related issues on FTTC across all 4 connections and 1 FTTP.

There is more to broadband than just speeds, headline speeds are just headlines, a few users try use it at the same time you can forget it.



If I've helped let me know 🙂

10 year's managing 9 Virgin Media accounts, and things never got any better, closed last 4 accounts since January 2021 :L

I give 'my' experience to help where possible.
0 Kudos
Reply
IanInDoncaster
  • 39
  • 1
  • 1
On our wavelength
476 Views
Message 10 of 19
Flag for a moderator

Re: My speed has degraded once again

Hi and thanks for your input but, I will never ever go with B.T, I would go without the internet instead.

My connection issues are at peak times and maybe due to good reason/s that many are not aware of. This is still very frustrating but I "HAVE TO" tell myself that under the lock-down period there are/maybe many that need to be online more than I need a perfect connection, as I say, it's frustrating and annoying as heck.

Maybe V.M will have fiber to the home in the not too distant future, fingers crossed.

0 Kudos
Reply