Menu
Reply
josho1191
  • 13
  • 1
  • 1
On our wavelength
624 Views
Message 1 of 6
Flag for a moderator

Crazy High Ping Spikes upto 1,100 when Gaming and slow speeds

Hi

Currently on VM100 Broadband and whilst gaming, I am getting ping spikes of up to 1,100 which makes it impossible to play. Also getting download speeds as low as 10mb which obviously isn't acceptable.

 

Any ideas?

Here is my live BQM 

https://www.thinkbroadband.com/broadband/monitoring/quality/share/49a018b74133ee183513f009b282a2ffba9589b5

 

0 Kudos
Reply
Andrew-G
  • 6.16K
  • 1.08K
  • 2.62K
Very Insightful Person
Very Insightful Person
592 Views
Message 2 of 6
Flag for a moderator

Re: Crazy High Ping Spikes upto 1,100 when Gaming and slow speeds

Other than the spiking latency on your BQM, not much we can say.  Post up your hub's status data (as text, not images) for the Downstream, Upstream, Network log, and we'll take a look for signs of resolvable problems.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Reply
josho1191
  • 13
  • 1
  • 1
On our wavelength
532 Views
Message 3 of 6
Flag for a moderator

Re: Crazy High Ping Spikes upto 1,100 when Gaming and slow speeds

Downstream bonded channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 475000000 4.9 37 256 qam 9
2 483000000 4.6 37 256 qam 10
3 491000000 4.5 37 256 qam 11
4 499000000 4.5 37 256 qam 12
5 507000000 4.3 37 256 qam 13
6 515000000 4.1 37 256 qam 14
7 523000000 3.7 37 256 qam 15
8 531000000 3.4 37 256 qam 16
9 539000000 3 37 256 qam 17
10 547000000 3.2 37 256 qam 18
11 555000000 3 37 256 qam 19
12 563000000 2.9 37 256 qam 20
13 571000000 2.9 37 256 qam 21
14 579000000 2.5 36 256 qam 22
15 587000000 2.4 36 256 qam 23
16 595000000 1.9 36 256 qam 24
17 635000000 2.4 36 256 qam 25
18 643000000 2.4 36 256 qam 26
19 651000000 2.2 36 256 qam 27
20 659000000 2.2 36 256 qam 28
21 667000000 2.5 36 256 qam 29
22 675000000 2.5 36 256 qam 30
23 683000000 2.7 36 256 qam 31
24 691000000 2.7 36 256 qam 32


Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 Locked 37.6 1764 0
2 Locked 37.6 2916 0
3 Locked 37.3 3575 0
4 Locked 37.3 3812 0
5 Locked 37.3 3709 0
6 Locked 37.6 3894 0
7 Locked 37.3 4915 0
8 Locked 37.3 6288 0
9 Locked 37.3 6093 0
10 Locked 37.3 6093 0
11 Locked 37.6 5888 0
12 Locked 37.3 6894 0
13 Locked 37.6 7614 0
14 Locked 36.6 10671 0
15 Locked 36.3 11306 0
16 Locked 36.3 12578 0
17 Locked 36.3 22567 0
18 Locked 36.6 23417 0
19 Locked 36.6 32772 0
20 Locked 36.3 32804 0
21 Locked 36.6 31562 0
22 Locked 36.6 22520 0
23 Locked 36.6 25689 0
24 Locked 36.6 27674 0

0 Kudos
Reply
josho1191
  • 13
  • 1
  • 1
On our wavelength
531 Views
Message 4 of 6
Flag for a moderator

Re: Crazy High Ping Spikes upto 1,100 when Gaming and slow speeds

Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 46200039 4.2 5120 64 qam 1
2 25799990 4.025 5120 64 qam 4
3 39400000 4.125 5120 64 qam 2
4 32599732 4.075 5120 64 qam 3


Upstream bonded channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 ATDMA 0 0 0 0
2 ATDMA 0 0 0 0
3 ATDMA 0 0 0 0
4 ATDMA 0 0 0 0

0 Kudos
Reply
josho1191
  • 13
  • 1
  • 1
On our wavelength
530 Views
Message 5 of 6
Flag for a moderator

Re: Crazy High Ping Spikes upto 1,100 when Gaming and slow speeds

Network Log
Time Priority Description
14/09/2020 21:03:32 notice LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/09/2020 02:05:24 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/09/2020 22:33:15 notice LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:01:30 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/09/2020 21:57:17 notice LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/09/2020 21:54:52 Warning! LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/09/2020 11:09:0 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/09/2020 17:16:58 Error DHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/09/2020 19:15:8 Error DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/09/2020 06:33:35 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
31/08/2020 10:28:36 Error DHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/08/2020 05:39:9 Error DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/08/2020 05:14:36 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
25/08/2020 19:58:4 Error DHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/08/2020 22:54:28 Error DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/08/2020 23:12:31 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/08/2020 14:32:4 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/08/2020 14:32:4 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/08/2020 14:32:3 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/08/2020 14:32:3 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

0 Kudos
Reply
John_GS
  • 8.72K
  • 476
  • 770
Forum Team
Forum Team
503 Views
Message 6 of 6
Flag for a moderator

Re: Crazy High Ping Spikes upto 1,100 when Gaming and slow speeds

Hi josho1191,

 

Thanks for posting. My apologies for the broadband issues.

 

I've checked the system and there are no issues showing, all the levels are fine etc.

 

How are you connected when gaming, wired/wireless?

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

0 Kudos
Reply