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risc19
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Contract is almost up, time to decide.

Dear virgin, I'll keep it simple.

I'm getting tired of being unable to play due to erratic ping at peak times. My contract is almost up and I'm thinking of leaving.

350mb on Hub3 speeds are mostly fine, gaming on the other hand is awful.

I'm guessing it just a bit of over subscription in my area.

My BQM

https://www.thinkbroadband.com/broadband/monitoring/quality/share/ccbe8f184e243c5cb0a8ae335af2251793c3e0bc

 

If there is anything that can be done I would be very grateful otherwise I will terminate the contract.

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risc19
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Re: Contract is almost up, time to decide.

Cable Modem StatusItem Status Comments

Acquired Downstream Channel (Hz)
723000000
Locked
Ranged Upstream Channel (Hz)
60299976
Locked
Provisioning State
Online

 

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

17230000003.740256 qam40
25390000005.440256 qam17
3547000000540256 qam18
4555000000540256 qam19
55630000005.140256 qam20
6571000000540256 qam21
75790000004.940256 qam22
85870000005.340256 qam23
9595000000540256 qam24
10603000000540256 qam25
116110000004.540256 qam26
126190000003.939256 qam27
136270000004.540256 qam28
146350000004.438256 qam29
15643000000438256 qam30
166510000004.540256 qam31
176590000004.140256 qam32
186670000004.138256 qam33
19675000000438256 qam34
20683000000440256 qam35
216910000004.340256 qam36
226990000003.940256 qam37
23707000000440256 qam38
247150000003.940256 qam39

 

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked40.91760
2Locked40.9620
3Locked40.3820
4Locked40.3860
5Locked40.3830
6Locked40.3830
7Locked40.31020
8Locked40.9880
9Locked40.31290
10Locked40.31240
11Locked40.31450
12Locked39.31560
13Locked40.31360
14Locked38.91550
15Locked38.91910
16Locked40.31780
17Locked40.91770
18Locked38.91920
19Locked38.91670
20Locked40.32020
21Locked40.31840
22Locked40.32020
23Locked40.31690
24Locked40.31790
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risc19
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Re: Contract is almost up, time to decide.

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

16029997639.5512064 qam1
23940000038512064 qam4
34619999639.5512064 qam3
45370002439.5512064 qam2



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000

 

General Configuration

Network access
Allowed
Maximum Number of CPEs
1
Baseline Privacy
Enabled
DOCSIS Mode
Docsis30
Config file
rkldJKDHSUBsgvca69834ncxv



Primary Downstream Service Flow

SFID7458
Max Traffic Rate402500089
Max Traffic Burst42600
Min Traffic Rate0



Primary Upstream Service Flow

SFID7457
Max Traffic Rate38500089
Max Traffic Burst42600
Min Traffic Rate0
Max Concatenated Burst42600
Scheduling TypeBestEffort
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AlteranAncient
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Helpful Answer

Re: Contract is almost up, time to decide.


@risc19 wrote:

I'm guessing it just a bit of over subscription in my area.


Looking at your BQM, this is a strong possibility.


@risc19 wrote:

If there is anything that can be done I would be very grateful otherwise I will terminate the contract.


Right now, Virgin just seem to be playing for time, waiting until lockdown and working and schooling from home stops ends. Then they can raise their hands and say "Hey look, it's fine now!" and meanwhile, they've been creaming £60-90 a month off customers who are unaware, too lazy, or unsure of how to leave such an abysmal service.

Virgin is not the ISP you want to be with if you're truly a gamer. You have to weigh the balance of "Download 20GB updates in a few minutes and be unable to play them" versus "Download 20GB in half an hour but actually be able to play it once it has downloaded."

I've had an entire year of the first scenario, and I'm tired of it. So I'm going to switch to the second scenario, where I have to make-do with 30-50Mbps, but at least it'll be stable.

chatmandu
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Re: Contract is almost up, time to decide.

My connection is so bad that I've ordered a new line via gamingbroadband dot c0m

I've raised an official complaint with Virgin and I've asked to break my contract if they don't resolve the issues.



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Jresty100
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Re: Contract is almost up, time to decide.

 

Unfortunately nothing you can do, its over utilisation and sold demand in your area.

All VM care about as an ISP is turnover and download speed which generates more customers. 

Your better of trying the second best "speed" ISP, then track the ping on your 30 day free trial to see if it is better.

That is what I will be doing. 

I attach below an example of latency in area reference 03. This will give you an idea of how terrible and over sold the area is with the false advertisement! 

 

https://www.thinkbroadband.com/broadband/monitoring/quality/share/e78c81afeaaa04a20537f035c8f3821f01...

 

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