Menu
Reply
HighwindX
  • 48
  • 0
  • 2
On our wavelength
386 Views
Message 1 of 5
Flag for a moderator

Continued gaming lag as well as streaming and youtube buffering/quality drop. Unsure how to resolve it.

Hi. I have been experiencing problems with my broadband since mid-November and while there has been an improvement, the latency I am experiencing when playing games and watching videos is still bad, and I am not sure what else can be done.

The internet started getting worse mid-November and the engineer stated that the black cable for our internet needed to be replaced and he would book it in. That same night though we received an email stating the issue was fixed and the engineer never came to visit.

Another engineer came to look at an unrelated issue and boosted the signal for our internet, which helped with streaming but didn't resolve the lag issues I am experiencing with gaming.

Below I have posted the BQM for today and yesterday. I am not sure what more can be done as the last engineer that came to repull our phone line said the internet is currently working fine and I am reluctant for another engineer to come and say the same thing:

https://www.thinkbroadband.com/broadband/monitoring/quality/share/589e23f7f9b9e89c9358024fea035c817d... 

https://www.thinkbroadband.com/broadband/monitoring/quality/share/bb928da0c63474cf201117e0c7e0a42de9... 

What will follow is the Downstream, Upstream and Network Log.

0 Kudos
Reply
HighwindX
  • 48
  • 0
  • 2
On our wavelength
385 Views
Message 2 of 5
Flag for a moderator

Re: Continued gaming lag as well as streaming and youtube buffering/quality drop. Unsure how to resolve i

3.0 Downstream channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

122270000003.79999937.636276QAM25612
102110000003.79999938.983261QAM25610
112190000003.79999938.605377QAM25611
132350000003.90000238.983261QAM25613
142430000003.90000238.983261QAM25614
152510000003.70000138.983261QAM25615
162590000003.50000038.605377QAM25616
172670000003.59999838.605377QAM25617
182750000003.70000138.983261QAM25618
192830000003.20000138.605377QAM25619
202910000002.50000038.983261QAM25620
212990000001.90000238.605377QAM25621
223070000001.00000038.983261QAM25622
233150000000.50000038.605377QAM25623
243230000000.70000138.983261QAM25624
253310000001.50000038.983261QAM25625
263390000001.79999938.983261QAM25626
273470000002.40000238.605377QAM25627
283550000003.09999838.983261QAM25628
293630000003.29999938.605377QAM25629
303710000003.09999838.983261QAM25630
313790000002.59999838.605377QAM25631
323870000002.20000138.983261QAM25632
333950000001.79999937.355988QAM25633
344030000001.70000138.983261QAM25634
354110000001.90000238.983261QAM25635
364190000002.20000138.983261QAM25636
384270000002.20000140.366287QAM25638
394350000002.20000140.366287QAM25639
404430000002.00000038.983261QAM25640
414510000001.90000238.983261QAM25641



3.0 Downstream channels

Channel Lock Status RxMER (dB) Pre RS Errors Post RS Errors

12Locked000
10Locked34876489400
11Locked277838788600
13Locked35023830000
14Locked35228920500
15Locked32215799700
16Locked4338057000
17Locked4931266800
18Locked4740525700
19Locked4461312600
20Locked4125121200
21Locked5097795300
22Locked5278981700
23Locked4060570200
24Locked15783822600
25Locked18620245800
26Locked18413662300
27Locked16137087900
28Locked16443611800
29Locked18430969500
30Locked17861258000
31Locked16953818100
32Locked16682679100
33Locked19240325200
34Locked18596858000
35Locked262511127600
36Locked17310626400
38Locked18986962000
39Locked18744949600
40Locked16305935400
41Locked148339420100



3.1 Downstream channelsChannel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)
37964K1880QAM256759


3.1 Downstream channelsChannel ID Lock Status RxMER Data (dB) PLC Power (dBmV) Correcteds (Active Profile) Uncorrectables (Active Profile)
37Locked -1.32235033
0 Kudos
Reply
HighwindX
  • 48
  • 0
  • 2
On our wavelength
382 Views
Message 3 of 5
Flag for a moderator

Re: Continued gaming lag as well as streaming and youtube buffering/quality drop. Unsure how to resolve i

3.0 Upstream channels (the last channel was at 8QAM but has since changed after our phone line was repaired).

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

14620000047.5205995120 KSym/sec64QAM7
26030000048.0205995120 KSym/sec8QAM5
35370000047.7705995120 KSym/sec8QAM6
43940000047.7705995120 KSym/sec64QAM8

 

3.0 Upstream channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1US_TYPE_STDMA0000
2US_TYPE_STDMA0000
3US_TYPE_STDMA0000
4US_TYPE_STDMA0000

 

Network Log

Time Priority Description

Sat 09/01/2021 22:01:006CM-STATUS message sent. Event Type Code: 24; Chan ID: 37; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sat 09/01/2021 22:11:265Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sat 09/01/2021 22:11:336CM-STATUS message sent. Event Type Code: 24; Chan ID: 37; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sat 09/01/2021 22:15:165Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sat 09/01/2021 22:15:306CM-STATUS message sent. Event Type Code: 23; Chan ID: 37; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sat 09/01/2021 22:33:445Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sat 09/01/2021 22:33:456CM-STATUS message sent. Event Type Code: 24; Chan ID: 37; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sun 10/01/2021 00:45:545Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sun 10/01/2021 00:46:036CM-STATUS message sent. Event Type Code: 21; Chan ID: 37; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sun 10/01/2021 00:47:465Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sun 10/01/2021 00:47:576CM-STATUS message sent. Event Type Code: 21; Chan ID: 37; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sun 10/01/2021 01:07:365Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sun 10/01/2021 01:07:436CM-STATUS message sent. Event Type Code: 16; Chan ID: 37; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sun 10/01/2021 04:50:175Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sun 10/01/2021 04:50:236CM-STATUS message sent. Event Type Code: 16; Chan ID: 37; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sun 10/01/2021 05:12:415Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sun 10/01/2021 05:12:426CM-STATUS message sent. Event Type Code: 16; Chan ID: 37; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sun 10/01/2021 05:29:575Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sun 10/01/2021 05:29:586CM-STATUS message sent. Event Type Code: 16; Chan ID: 37; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sun 10/01/2021 07:53:593No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sun 10/01/2021 07:54:226CM-STATUS message sent. Event Type Code: 16; Chan ID: 37; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu 01/01/1970 00:01:163No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sun 10/01/2021 15:13:545MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sun 10/01/2021 15:13:595RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sun 10/01/2021 15:14:086CM-STATUS message sent. Event Type Code: 16; Chan ID: 37; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Mon 11/01/2021 20:03:355Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Mon 11/01/2021 20:03:366CM-STATUS message sent. Event Type Code: 21; Chan ID: 37; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Mon 11/01/2021 20:52:285Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Mon 11/01/2021 20:52:326CM-STATUS message sent. Event Type Code: 16; Chan ID: 37; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Mon 11/01/2021 22:33:033No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Mon 11/01/2021 22:33:126CM-STATUS message sent. Event Type Code: 16; Chan ID: 37; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Mon 11/01/2021 23:44:445Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Mon 11/01/2021 23:44:506CM-STATUS message sent. Event Type Code: 16; Chan ID: 37; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Tue 12/01/2021 00:07:525Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Tue 12/01/2021 00:07:596CM-STATUS message sent. Event Type Code: 16; Chan ID: 37; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Tue 12/01/2021 12:15:573No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
0 Kudos
Reply
HighwindX
  • 48
  • 0
  • 2
On our wavelength
291 Views
Message 4 of 5
Flag for a moderator

Re: Continued gaming lag as well as streaming and youtube buffering/quality drop. Unsure how to resolve i

Bumping as the lag is still making online gaming unplayable.

0 Kudos
Reply
Jresty100
  • 51
  • 1
  • 18
Dialled in
260 Views
Message 5 of 5
Flag for a moderator

Re: Continued gaming lag as well as streaming and youtube buffering/quality drop. Unsure how to resolve i

HighwindX 

No one at VM will come up with a fix. I have had the same problem since April 2020.

All you can do is keep posting on the forums. To get the message noticed & include your area reference in all your posts and keep tracking your BQM data latency. 

My advice would be to leave VM and find another alternative ISP, with lower download speeds but still decent enough for you to download files. Then use a less popular service ie ISP hyper optic, that way you can track your latency in your trial period to see if the problem goes away. 

VM "ultimate gaming experience" is false advertisement in many areas. 

0 Kudos
Reply