Virgin Media Community

[rivenzi]

Hi, for the past week and a half we have been experiencing serious latency spikes. We have tried;

• restarting router
• making sure all cables are tight in ports
• changing cables around to check for issues
• switching to wi-fi temporarily with no resolution (usually using ethernet cables)

The service checker is finding no faults and the lights on the hub are changing some of the time but not always. This problem is worse if we try to stream on youtube whilst playing. Only 2 computers are in use and we have the fastest package available - not particularly happy with paying the amount we are and having these issues. 

[Lisa_CC]

Hi rivenzi,

Sorry to hear about the disconnects and lag whilst gaming and understand it must be frustrating.

I've had a look at your network details and cannot find any errors or anything that is a cause for concern. Does it happen when you're not gaming and are streaming for example? Have you also tried a different gaming server with a different gaming brand  and does it behave the same way?

I'm sorry for all these questions, I'm trying to get more information to get a clearer picture.

Thanks,

Lisa