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Psyh0sis
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Constant ping spikes

Been getting really annoying constant ping spikes for the past month now, was wondering if you guys could figure out what the issue is with my net.

https://www.thinkbroadband.com/broadband/monitoring/quality/share/dfaf6954d9bc6e4a75b54e179b863f54cb93fd82-08-01-2022
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
16110000001.238256 qam26
24750000002.737256 qam9
34830000002.237256 qam10
44910000002.237256 qam11
54990000002.238256 qam12
65070000002.738256 qam13
75150000002.737256 qam14
85230000002.737256 qam15
95310000002.937256 qam16
105390000002.437256 qam17
11547000000237256 qam18
125550000001.537256 qam19
135630000001.738256 qam20
145710000001.738256 qam21
155790000002.238256 qam22
165870000002.238256 qam23
175950000001.738256 qam24
186030000000.738256 qam25
196190000000.938256 qam27
206270000001.738256 qam28
21635000000237256 qam29
226430000002.738256 qam30
236510000002.737256 qam31
246590000002.537256 qam32


Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1Locked38.633200
2Locked37.674120
3Locked37.68250
4Locked37.68320
5Locked38.69780
6Locked38.69240
7Locked37.611630
8Locked37.615840
9Locked37.6160450
10Locked37.3184826
11Locked37.61675252
12Locked37.61878245
13Locked38.6195334
14Locked38.6243744
15Locked38.628340
16Locked38.621600
17Locked38.6279664
18Locked38.6295238
19Locked38.635290
20Locked38.641880
21Locked37.351800
22Locked38.64513138
23Locked37.64425133
24Locked37.64897185

 

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
13940000042.8512064 qam4
24620000042.3512064 qam3
35370000042.3512064 qam2
46030000043512064 qam1


Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1ATDMA0050
2ATDMA0090
3ATDMA00270
4ATDMA0016

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Psyh0sis
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Re: Constant ping spikes

Network Log

Time Priority Description
08/01/2022 13:43:48noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/01/2022 13:43:32Warning!LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/01/2022 14:25:22criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/01/2022 03:18:6noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt078-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/01/2022 03:18:6ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/2022 21:40:8criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/2022 15:18:5noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt078-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/2022 15:18:5ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/12/2021 03:01:53criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/12/2021 21:20:58noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt078-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/12/2021 21:20:58ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
25/12/2021 04:22:29criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/12/2021 20:15:12noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt078-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/12/2021 20:15:12ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/12/2021 04:04:49criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/12/2021 03:02:57noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt078-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/12/2021 03:02:57ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/12/2021 19:27:42criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/12/2021 15:02:56noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt078-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/12/2021 15:02:56ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
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Andrew-G
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Re: Constant ping spikes

Far too many upstream timeouts, and also too many uncorrectable error on the downstream.  I've marked for staff to take a look and comment.  If need be they can book a technician. 

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John_GS
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Re: Constant ping spikes

Hi @Psyh0sis

Thanks for posting and apologies for the broadband issues. I will send a tech for you as there are far too many errors showing.

I'll send a PM now.

Best,

John_GS
Forum Team


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John_GS
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Re: Constant ping spikes

Thanks for joining me on PM @Psyh0sis

Just to update the thread, it was an area issue that the network teams are aware of. I have logged a work order on the system on the account to confirm to networks you are part of this. They'll have this fixed asap.

Best,

John_GS
Forum Team


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John_GS
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Re: Constant ping spikes

Hi @Psyh0sis

Thanks for your message. We won't get told about the fix I'm afraid. Please continue to monitor over the next few days and let us know if not fixed. We'll then re-check this for you.

Best,

John_GS
Forum Team


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Psyh0sis
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Message 7 of 9
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Re: Constant ping spikes

It's been 3 weeks now and still getting horrendous ping spikes at times.

<a title="Broadband Ping" href="https://www.thinkbroadband.com/broadband/monitoring/quality/share/e9cf3d6c1711d523da580fddfb02de09f0be32c8">My Broadband Ping</a>
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Psyh0sis
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Re: Constant ping spikes

https://www.thinkbroadband.com/broadband/monitoring/quality/share/e9cf3d6c1711d523da580fddfb02de09f0be32c8
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Paul_DN
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Re: Constant ping spikes

Hi Psyh0sis,

Thank you for reaching back out to us, sorry to see you were still facing issues, having a look at our system I can see the issue has been resolved, I can see your Router has not been rebooted since in fact you haven't rebooted for 39 Days, Can you please try a pin reset on the Router just to rule out a software issue, first check all the internal connections are hand tight then push a pin/ paper clip in the back of the Router where it says reset, push in until you feel it press then hold in for a timed 1 Minute, do not reboot during or after and allow 15 Minutes to settle afterwards.

Regards

Paul.

 

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