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Constant ping spikes

I’ve spoken to someone about this problem already advised to get a tech out as problem with my router but I cannot get hold of virgin over the phone I’m growing increasingly frustrated as I can literally not play anything at the moment due to this is there anyway I can get a technician out or any advise to fix this 

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Re: Constant ping spikes

Hi James1097,

 

Thank you for your post. I'm very sorry to hear about the issues you're having. 

 

Can you confirm is this affecting both a Wired & Wireless connection? Have you checked out our service page: virg.in/service for any reported area faults?

 

^Martin

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