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Constant ping spikes and low internet speeds

Joining in

Over the last week or so my internet has been awful, during the evenings I get constant ping spikes which makes gaming unbearable.

My package should give me around 250mb but I'm lucky to receive 10mb at the moment. Nothing has changed within my house, I'm on the superhub 3 but it is in modem mode for me to use another router. It has been this way since 2018 but only recently the internet has been giving me problems across all devices. 


Very Insightful Person
Very Insightful Person

Try checking with Area faults on 0800 561 0061 or if you have a VM landline 150 as small local faults are not listed on the VM status page.

Post the power levels, Pre and PostRS errors and network log from the Hub. Also setup a BQM to monitor your circuit

Once done we can comment.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Hi EssDotTee,

Thanks for your post, welcome to the Community Forums! 

I'm sorry to hear you've been experiencing some issues with your broadband service recently. We'd like to check things on our end to see if there is an outage or anything else that could be causing you the grief, however we've struggled to locate your account.

I've dropped you a private message so I can take some more details and assist you further.



Use the test below to prove to VM that your only seeing 10 Mb/s...

Once the test begins click on: Run full test to see all the stats