Recently got the vivid 100 broadband package and have had nothing but trouble when gaming. I mainly play rocket league and i get constant packet loss when playing making it borderline impossible to play.
I'm using a wired connection to my pc, i tried buying a new router TP archer 1750 and using the hub 3 in modem mode but that has not made a difference.
We are sorry to hear that you have been experiencing this issue and we would like to take a further look into this. This will require a private message in order to discuss your account, are you okay for us to proceed with this?
Happy to go ahead. I had an engineer out today and he replaced the hub but still getting T4 Timeouts, he thinks it may be the cabling to my house so he said he would arrange rewiring but have not heard anything since.