Hi there, we upgraded our package from the 100mb to 350mb recently. Ever since this was done I have experienced constant "lag spikes" where my latency in a video game with go from 40 to 200 for a second or two and go back to normal, this will happen again every 10-30 seconds. It's getting to the point where It's getting extremely frustrating. I've tried restarting the router and doing the factory reset. I've also tested the connections on the ethernet cable.