Not sure which board to post this on but this is most notable when trying to play MMOs.
Very high latency every day, multiple packet loss drop outs of connection and having to reset the router at least once per day. I have graphs from thinkbroadband to add but can’t access them from work- will attach them later.
I pay £45 per month for broadband and I’m not getting value for money at all. We’re still using the super hub 2 (despite me sending messages requesting a new hub) so not sure if that is part of the issue.
This is the info from the hub-
Let me know if you need more info, I’ll add the monitor graphs later.
You've only got one upstream channel (should be 4) and that's running at too high a power level (shouldn't exceed 50 dBmV). That will ruin synchronisation and lead to all manner of problems, probably including speed issues. Hold on for the forum staff to pick this up and advise. if it is an area problem rather than your connection you won't need a visit. if it is just your connection you'll need a field technician to visit and there's a good chance they'll also replace your hub with a Hub 3 whilst attending to the line quality issues.
A Hub 3 is a big improvement on older hubs, but be aware that for some customers the default wireless settings are very poor - but if you do find the wifi is pants, the settings are easily changed and there's plenty of advice available round here on sorting out Hub 3 wireless settings. If it is an area fault, then you won't get a technician visit, but its still worth having your hub changed using this link.
Still waiting to hear from Virgin on this. I just want some help setting up the broadband properly. As has already been pointed out I’ve only got 1 upstream channel which is not right and is causing ping like this
which is just unplayable. I’ve been with Virgin for years because of the fibre broadband and thought that would be best for gaming but honestly the constant rubber-banding and disconnects sap the joy from it.
can someone please take a look at this and try and get it resolved?
Although the VM staff who patrol the forum are helpful, there's no guaranteed response time - and if there's ongoing responses in a thread, they'll sometimes bypass it on the assumption that the original poster is being helped by the "non-staff" contributors like me.
Your options are to phone it in and deal with the call centre of the Iranian Revolutionary Guards, or to sit it out here and wait. I'm sorry that's not the immediate response you want, but that's how it is. I'd always wait on the forum staff myself, but you don't have to.