Constant disconnects on PC (various games) & bad buffering when streaming TV and Mobile.

[JonAl]

Hi,

Since around March 28th I seem to have had constant issues with my broadband kicking devices off gaming and badly buffering when trying to stream through Netflix/iplayer etc.

Previous has a BQM setup and this is showing a large amount of dropped packets day in day out. Any advice appreciated on how to resolve but suspect a VM technician will be required as had previous issues due to high ping.

Additional info below in reply posts on modem settings as previously provided.

https://www.thinkbroadband.com/broadband/monitoring/quality/share/0c9b678e073dc1541ee9865305e420b9efc4ff8b

[JonAl]

3.0 Downstream channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

25	331000000	0.5	39	QAM256	25
8	195000000	2.6	38.6	QAM256	8
9	203000000	2.3	39	QAM256	9
10	211000000	2	38.6	QAM256	10
11	219000000	1.7	39	QAM256	11
12	227000000	1.4	39	QAM256	12
13	235000000	1.1	39	QAM256	13
14	243000000	0.9	38.6	QAM256	14
15	251000000	0.6	38.6	QAM256	15
16	259000000	0.9	39	QAM256	16
17	267000000	1	38.6	QAM256	17
18	275000000	1	39	QAM256	18
19	283000000	0.7	38.6	QAM256	19
20	291000000	0.6	38.6	QAM256	20
21	299000000	0.6	38.6	QAM256	21
22	307000000	0.6	38.6	QAM256	22
23	315000000	0.6	39	QAM256	23
24	323000000	0.7	38.6	QAM256	24
26	339000000	0.2	39	QAM256	26
27	347000000	0	38.6	QAM256	27
28	355000000	-0.6	38.6	QAM256	28
29	363000000	-1.2	38.6	QAM256	29
30	371000000	-1.4	38.6	QAM256	30
31	379000000	-1.5	38.6	QAM256	31
32	387000000	-1.5	38.6	QAM256	32
33	395000000	-1.6	38.6	QAM256	33
34	403000000	-1.6	38.6	QAM256	34
35	411000000	-1.6	38.6	QAM256	35
36	419000000	-1.6	39	QAM256	36
37	523000000	-2.4	39	QAM256	37
38	531000000	-2.5	39	QAM256	38

3.0 Downstream channels

Channel Lock Status RxMER (dB) Pre RS Errors Post RS Errors

25	Locked	38.983261	8460	14431
8	Locked	38.605377	10337	10574
9	Locked	38.983261	10122	11145
10	Locked	38.605377	9799	11657
11	Locked	38.983261	9177	12501
12	Locked	38.983261	9419	12819
13	Locked	38.983261	9000	13491
14	Locked	38.605377	9096	13768
15	Locked	38.605377	8838	14386
16	Locked	38.983261	8826	13831
17	Locked	38.605377	8735	13694
18	Locked	38.983261	8829	13819
19	Locked	38.605377	8930	14188
20	Locked	38.605377	9038	14318
21	Locked	38.605377	8884	14678
22	Locked	38.605377	8773	14403
23	Locked	38.983261	8725	14282
24	Locked	38.605377	8549	14403
26	Locked	38.983261	8265	14954
27	Locked	38.605377	8128	14893
28	Locked	38.605377	8054	22926
29	Locked	38.605377	7793	17282
30	Locked	38.605377	7762	24371
31	Locked	38.605377	7785	24943
32	Locked	38.605377	7862	24312
33	Locked	38.605377	7782	24146
34	Locked	38.605377	7906	23903
35	Locked	38.605377	7827	30265
36	Locked	38.983261	7950	23782
37	Locked	38.983261	11969	26293
38	Locked	38.983261	12063	31591

3.1 Downstream channels

Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)

41

96

4K

1880

QAM4096

424

3.1 Downstream channels

Channel ID Lock Status RxMER Data (dB) PLC Power (dBmV) Correcteds (Active Profile) Uncorrectables (Active Profile)

41

Locked

40

-2

158611

64

[JonAl]

3.0 Upstream channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	53700000	43.3	5120 KSym/sec	64QAM	2
2	46200000	43	5120 KSym/sec	64QAM	3
3	39400000	43	5120 KSym/sec	64QAM	4
4	60300000	43.8	5120 KSym/sec	64QAM	1

3.0 Upstream channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	US_TYPE_STDMA	0	0	42	0
2	US_TYPE_STDMA	0	0	42	0
3	US_TYPE_STDMA	0	0	42	0
4	US_TYPE_STDMA	0	0	37	0

[Adduxi]

You look to have noise ingress on the circuit, as noted by the PostRS errors.  This will need a VM technician to sort out.

If you wait here a day or two a VM Mod will pick this up.

[Gareth_L]

Hi JonAl

Thanks for your post 
Sorry to hear about the issue with your connection
I can look into this for you and get an engineer booked 
If you don't mind, I will need to send you a private message to pass security 
If you can check the purple envelope top right of your screen that would be great 
Regards     
Gareth_L
 

[Gareth_L]

Hello JonAl,

Just a quick message to see how the engineers visit went?

Hope all is okay now

Gareth_L