Menu
Reply
benmoulton
  • 5
  • 0
  • 0
Tuning in
1,013 Views
Message 1 of 7
Flag for a moderator

Constant Disconnects from World of Warcraft

Internet otherwise working fine but as soon as I log in and try to play World of Warcaft, I get constant disconnects from the game and from things like Twitch and Discord. This happened atleast 5 times in the last hour. 

I've tried all the online troubleshooting and even called up, the support worker had no solution and said everything was fine so there was nothing he could do. It was super frustrating. 

0 Kudos
Reply
Andrew-G
  • 8.11K
  • 1.35K
  • 3.67K
Very Insightful Person
Very Insightful Person
999 Views
Message 2 of 7
Flag for a moderator

Re: Constant Disconnects from World of Warcraft

https://www.thinkbroadband.com/broadband/monitoring/quality

Then post a link to a shared, live graph.  It'll take 24 hours to create full data set, by using the live link you can post it now and we'll see how it develops.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

benmoulton
  • 5
  • 0
  • 0
Tuning in
983 Views
Message 3 of 7
Flag for a moderator

Re: Constant Disconnects from World of Warcraft

Thanks mate, will do that. 

Here's the live link?

https://www.thinkbroadband.com/broadband/monitoring/quality/share/2bb733ad7e6a12f1d02c32866d166d67fed127b9
0 Kudos
Reply
benmoulton
  • 5
  • 0
  • 0
Tuning in
980 Views
Message 4 of 7
Flag for a moderator

Re: Constant Disconnects from World of Warcraft

I ran the WinMTR program on the suggested IPs from this post. This is about a 5 minute period where I was getting dc'ed very fequently. Not just world of warcraft disconnecting but twitch would stop and discord disconnect. 

https://eu.battle.net/support/en/article/27780?utm_source=internal-support_forums&utm_medium=posting...

185.60.112.157:

|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| 192.168.0.1 - 45 | 112 | 62 | 4 | 22 | 180 | 18 |
| 10.53.39.213 - 48 | 108 | 57 | 8 | 21 | 141 | 16 |
|nrth-core-2b-xe-913-0.network.virginmedia.net - 38 | 124 | 77 | 9 | 25 | 179 | 17 |
| No response from host - 100 | 63 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 63 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 63 | 0 | 0 | 0 | 0 | 0 |
| m686-mp2.cvx1-b.lis.dial.ntli.net - 53 | 100 | 47 | 17 | 30 | 176 | 29 |
| 213.46.175.254 - 53 | 100 | 47 | 15 | 27 | 130 | 33 |
| ae1-br01-eqld5.as57976.net - 65 | 87 | 31 | 26 | 224 | 2472 | 34 |
| No response from host - 100 | 63 | 0 | 0 | 0 | 0 | 0 |
| 137.221.65.77 - 57 | 94 | 41 | 25 | 568 | 3071 | 112 |
| bond0-vs01-eqam1.as57976.net - 53 | 100 | 47 | 18 | 34 | 186 | 21 |
| 137.221.66.43 - 53 | 100 | 47 | 18 | 32 | 131 | 33 |
| 185.60.112.157 - 2 | 296 | 292 | 16 | 27 | 165 | 27 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

 

185.60.112.158

|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| 192.168.0.1 - 49 | 106 | 55 | 2 | 18 | 60 | 9 |
| 10.53.39.213 - 49 | 106 | 55 | 10 | 19 | 73 | 10 |
|nrth-core-2b-xe-914-0.network.virginmedia.net - 43 | 114 | 65 | 10 | 25 | 146 | 19 |
| No response from host - 100 | 62 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 62 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 62 | 0 | 0 | 0 | 0 | 0 |
| m686-mp2.cvx1-b.lis.dial.ntli.net - 53 | 101 | 48 | 15 | 28 | 131 | 34 |
| 213.46.175.254 - 53 | 101 | 48 | 18 | 34 | 131 | 33 |
| ae1-br01-eqld5.as57976.net - 61 | 91 | 36 | 27 | 222 | 2690 | 114 |
| No response from host - 100 | 62 | 0 | 0 | 0 | 0 | 0 |
| 137.221.65.77 - 62 | 88 | 34 | 20 | 671 | 4874 | 338 |
| 137.221.78.55 - 53 | 100 | 47 | 19 | 34 | 134 | 25 |
| 137.221.66.41 - 53 | 100 | 47 | 19 | 34 | 134 | 36 |
| 185.60.112.158 - 2 | 294 | 290 | 17 | 30 | 168 | 27 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

 

185.60.114.159

|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| 192.168.0.1 - 48 | 107 | 56 | 2 | 20 | 165 | 17 |
| 10.53.39.213 - 49 | 106 | 55 | 9 | 24 | 222 | 11 |
|nrth-core-2b-xe-912-0.network.virginmedia.net - 17 | 186 | 155 | 9 | 24 | 222 | 16 |
| No response from host - 100 | 62 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 62 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 62 | 0 | 0 | 0 | 0 | 0 |
| m686-mp2.cvx1-b.lis.dial.ntli.net - 50 | 106 | 54 | 13 | 29 | 152 | 24 |
| 213.46.175.254 - 50 | 106 | 54 | 14 | 32 | 135 | 21 |
| ae1-br02-eqld5.as57976.net - 50 | 105 | 53 | 21 | 35 | 177 | 32 |
| et-0-0-2-br02-eqpa4.as57976.net - 39 | 120 | 74 | 21 | 342 | 3993 | 92 |
| et-0-0-1-pe04-eqpa4.as57976.net - 44 | 114 | 64 | 20 | 42 | 191 | 28 |
| 137.221.66.39 - 50 | 105 | 53 | 21 | 36 | 148 | 33 |
| 185.60.114.159 - 2 | 293 | 289 | 19 | 32 | 202 | 47 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

 

0 Kudos
Reply
benmoulton
  • 5
  • 0
  • 0
Tuning in
916 Views
Message 5 of 7
Flag for a moderator

Re: Constant Disconnects from World of Warcraft

Any ideas mate? 

0 Kudos
Reply
Andrew-G
  • 8.11K
  • 1.35K
  • 3.67K
Very Insightful Person
Very Insightful Person
890 Views
Message 6 of 7
Flag for a moderator
Helpful Answer

Re: Constant Disconnects from World of Warcraft

Yes.  I'm afraid your BQM suggests to me a daytime over-utilisation problem.  It's a little different to the normal over-utilisation pattern that would persist through all daylight hours, but get worse through the evening but then clear magically at half midnight.  Whereas yours is starting to improve from about 9pm.  Whilst I know nothing about the area around you, I'd make a guess that this is driven by home-workers making extensive use of their upstream for videocalls, but there's fewer gamers on that segment than WFH employees (because a late evening peak is mostly driven by gamers and Twitch users).  Does that sound possible?

Whether right or wrong, the BQM still shows over-utilisation, and there's little or nothing you can do to get VM to resolve it.  Even if they recognised a utilisation problem, in their shoes I'd be concluding that this problem will clear itself up when the Covid panic has subsided, and therefore there's no case to spend money fixing it.  There may be a fault reference and a review date, but I'd bet good money that nothing will be proactively done to improve the situation.  Not good for you, and disappointing that their network can't handle the traffic, but that's how I believe it is.Your options:

1) Sit it out, and hope that either VM do carry out improvement works or that Covid goes away and that helps reduce data traffic and fixes the problem.

2) Get yourself a new ISP. If you're in a fixed term contract you'll probably have to use the VM complaints process (and arbitration at CISAS if need be) to try and be released from contract without penalty.

Of late we've had a further lockdown, and the start of the 2020 game and console release cycle, both of which have driven traffic up hugely.  If the over-utilisation started suddenly in the past month or so, there's a hope that it will fade away when those influences decline, and my advice is to wait and see for a month or two, even if that's really inconvenient.  But if you go down new ISP route, check if you're liable for any VM early termination fees because you're in a fixed term contract, and make sure you speak to a competent ISP (AAISP, uno, Aquiss, IDNet, CIX, Zen Internet) to establish your expected speed and whether there's any existing contention (over-utilisation) issues on the Openreach network around you.  Failure to do the first could land you with a big bill, failure to do the second could mean you jump ship and find the situation is no better, but your broadband is slower.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

benmoulton
  • 5
  • 0
  • 0
Tuning in
885 Views
Message 7 of 7
Flag for a moderator

Re: Constant Disconnects from World of Warcraft

Thanks mate, really appreciate the thorough response and makes sense, it's only started happening the past month or so and gets better in the evening. So I'll sit it out and hope it sorts itself out. Thanks a bunch! 

0 Kudos
Reply