Hi, After years of connection problems i have pretty much had enough now with all this and am now at the point where ill have one last throw of the dice then i will be off too B.T. What makes it worse is the price of the broadband keeps going up but the connection quality gets no better and every time you come off the phone to support or when the engineer leaves you pretty much know you have been fobbed off because the solution to the problem will always be the same as the previous visit/call which never worked in the first place, so here goes, one last try.
As the title suggest i keep losing connection to games, can be every 30 seconds, every 5 minutes and so on, i check the router status and i am down to two out of eight upstream channels and there's constant T3 time outs. Engineers have been, pretty much everything from wall downstairs to the computer upstairs has been rewired, the connector on the junction box over the street has been replaced, cable attenuators put on, removed, replaced etc etc but still the same problems persist. It is so frustrating.
Cable Modem StatusItem Status Comments
Acquired Downstream Channel (Hz) | 171000000 | Locked |
Ranged Upstream Channel (Hz) | 60300087 | Locked |
Provisioning State | Online | |
Downstream bonded channelsChannel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 | 171000000 | -1.9 | 37 | 256 qam | 5 |
2 | 139000000 | -0.7 | 37 | 256 qam | 1 |
3 | 147000000 | -1 | 37 | 256 qam | 2 |
4 | 155000000 | -1.4 | 37 | 256 qam | 3 |
5 | 163000000 | -1.7 | 37 | 256 qam | 4 |
6 | 179000000 | -2.2 | 37 | 256 qam | 6 |
7 | 187000000 | -2.2 | 37 | 256 qam | 7 |
8 | 195000000 | -2.5 | 37 | 256 qam | 8 |
9 | 203000000 | -2.5 | 37 | 256 qam | 9 |
10 | 211000000 | -2.9 | 37 | 256 qam | 10 |
11 | 219000000 | -3.2 | 37 | 256 qam | 11 |
12 | 227000000 | -3.5 | 37 | 256 qam | 12 |
13 | 235000000 | -3.9 | 37 | 256 qam | 13 |
14 | 243000000 | -4 | 37 | 256 qam | 14 |
15 | 251000000 | -4 | 37 | 256 qam | 15 |
16 | 259000000 | -4.2 | 37 | 256 qam | 16 |
17 | 267000000 | -4.4 | 37 | 256 qam | 17 |
18 | 275000000 | -4.5 | 37 | 256 qam | 18 |
19 | 283000000 | -4.7 | 37 | 256 qam | 19 |
20 | 291000000 | -4.5 | 37 | 256 qam | 20 |
21 | 299000000 | -3.9 | 37 | 256 qam | 21 |
22 | 307000000 | -3.2 | 37 | 256 qam | 22 |
23 | 315000000 | -3 | 38 | 256 qam | 23 |
24 | 323000000 | -2.9 | 38 | 256 qam | 24 |
Downstream bonded channelsChannel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 | Locked | 37.6 | 26 | 50 |
2 | Locked | 37.6 | 23 | 87 |
3 | Locked | 37.6 | 28 | 30 |
4 | Locked | 37.6 | 19 | 32 |
5 | Locked | 37.6 | 21 | 30 |
6 | Locked | 37.6 | 10025 | 87 |
7 | Locked | 37.6 | 200 | 36 |
8 | Locked | 38.6 | 12 | 22 |
9 | Locked | 37.6 | 18 | 23 |
10 | Locked | 37.6 | 10 | 20 |
11 | Locked | 38.6 | 12 | 18 |
12 | Locked | 37.6 | 11 | 18 |
13 | Locked | 37.6 | 6 | 22 |
14 | Locked | 37.6 | 8 | 22 |
15 | Locked | 37.6 | 8 | 27 |
16 | Locked | 37.6 | 6 | 27 |
17 | Locked | 37.6 | 12 | 26 |
18 | Locked | 37.6 | 7 | 29 |
19 | Locked | 37.6 | 10 | 65 |
20 | Locked | 38.6 | 8 | 82 |
21 | Locked | 37.6 | 9 | 66 |
22 | Locked | 37.6 | 9 | 93 |
23 | Locked | 38.6 | 10 | 75 |
24 | Locked | 38.6 | 4 | 121 |
Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
Upstream bonded channelsChannel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts