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Consistent disconnect, packet loss & packet burst

This has been going on for months now and I'm really losing my patience with it. I've had 5 engineers out, I've had 3 new routers and they've replaced the cables inside my house. 

Every day I get disconnected from work video calls and games on my PS4. I get notifications of packet loss & packet burst and my ping shoots through the roof.

I'm not very techy so can't make head or tail of the readings I'm posting below for you, but can somebody please help me identify the issue so I can get this sorted as I feel like I'm fighting a losing battle at the minute.

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1402750000-0.240256 qam30
22027500000.440256 qam9
32107500000.540256 qam10
42187500000.540256 qam11
52267500000.740256 qam12
62347500000.940256 qam13
7242750000140256 qam14
82507500000.940256 qam15
92587500000.740256 qam16
102667500000.940256 qam17
11274750000140256 qam18
12282750000140256 qam19
132907500000.740256 qam20
14298750000140256 qam21
15306750000140256 qam22
163147500000.940256 qam23
173227500000.738256 qam24
18330750000140256 qam25
193707500000.240256 qam26
203787500000.240256 qam27
213867500000.240256 qam28
22394750000040256 qam29
23410750000040256 qam31
244187500000.240256 qam32

 

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked40.900
2Locked40.970
3Locked40.350
4Locked40.360
5Locked40.350
6Locked40.350
7Locked40.370
8Locked40.350
9Locked40.350
10Locked40.360
11Locked40.350
12Locked40.350
13Locked40.390
14Locked40.370
15Locked40.380
16Locked40.370
17Locked38.940
18Locked40.350
19Locked40.320
20Locked40.980
21Locked40.340
22Locked40.360
23Locked40.9120
24Locked40.350

 

 

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

14620000049.3512064 qam1
22580000047.8512064 qam4
33260000047.8512064 qam3
43940000049.3512064 qam2



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA00100
2ATDMA0020
3ATDMA00160
4ATDMA007

0

 

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Re: Consistent disconnect, packet loss & packet burst

 

 

Time Priority Description

21/10/2020 20:58:46noticeLAN login Success;CM-CM-VER=3.0;
21/10/2020 20:37:51criticalNo Ranging Response received - T3 time-out;CM--VER=3.0;
21/10/2020 20:16:25noticeLAN login Success;CM-M-VER=3.0;
21/10/2020 13:55:49criticalNo Ranging Response received - T3 time-out;CM-M-VER=3.0;
21/10/2020 13:54:39noticeLAN login Success;CM-M-VER=3.0;
21/10/2020 13:54:20Warning!LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-CM-VER=3.0;
01/01/1970 00:01:36Warning!Lost MDD Timeout;CM-MAC=-VER=3.0;
01/01/1970 00:01:31criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=1;CM-VER=3.0;
20/10/2020 10:05:58criticalNo Ranging Response received - T3 time-out;CM-MAC==1.1;CM-VER=3.0;
20/10/2020 09:52:3noticeLAN login Success;CM-MAC=;CM-VER=3.0;
20/10/2020 03:57:53criticalNo Ranging Response received - T3 time-out;CM-1.1;CM-VER=3.0;
01/01/1970 00:03:21criticalReceived Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-
01/01/1970 00:03:12criticalDHCP FAILED - Discover sent, no offer received;CM-=1.1;CM-VER=3.0;
01/01/1970 00:01:36criticalNo Ranging Response received - T3 time-out;CM-1.1;CM-VER=3.0;
20/10/2020 03:13:5noticeSW download Successful - Via NMS
20/10/2020 03:11:10noticeSW Download INIT - Via NMS
20/10/2020 01:44:23criticalNo Ranging Response received - T3 time-out;CM-.1;CM-VER=3.0;
20/10/2020 00:25:25ErrorSW Upgrade Failed Before Download - Server not Present
20/10/2020 00:24:40noticeSW Download INIT - Via NMS
17/10/2020 16:27:27critical

No Ranging Response received - T3 time-out;CM-MAC=1.1;CM-VER=3.0;

 

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Re: Consistent disconnect, packet loss & packet burst

And a link to my BQM: 

https://www.thinkbroadband.com/broadband/monitoring/quality/share/245eebf7b2e6447df2d8956195c86d854216562f
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Re: Consistent disconnect, packet loss & packet burst

Upstream power looks a bit high. Lots of T3 time outs....probs snr issues. 

 

I'm just learning through experience here, no doubt someone more confident in their diagnosis will soon be along. Regulars will be able to glag this for a moderator for you. 

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