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Consistent High Ping and Packet loss in afternoon

This is a consistent issue for me, everyday from 12pm till 8/9pm high ping or spikes. Clearly contention is a big issue in my area. Makes it unplayable for games. 


Im paying £50 a month for supposedly the second best internet package on offer and this simply is not good enough. Means I can only play at night. Surely an upgrade is required but whenever I contact support or run tests it says my area is fine and my internet and hub are fine. When I know from experience it is not. 

I also know from using BT internet in a seperate house in the same area that this is not an issue for them. So how can Virgin not manage to sort this out? 

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Re: Consistent High Ping and Packet loss in afternoon



Send me a PM with your Account Number and Area Reference and I'll look into this for you.

To send me a Private Message just simply click the link below:

Click Here


If I've helped in any way, please give me Kudos and mark my response as a helpful answer!

Fancy £50 off your bill? Ask me how and you might just get it!

I am a Service Field Technician at Virgin. However, all responses on here are based on my experiences in the field alone and my own equipment at home and should be taken as such.


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