Hi Dstirling26,
Thanks for your post and welcome to the forums. It's really great having you on board with us in the Community.
I'm sorry to hear that you are having an issue with your connection. Taking a look at the account I can see an engineer's visit has been scheduled for you. We cannot confirm the appointment time slot publicly, so to view this please sign in to My Virgin Media here: My VM
If the appointment is unsuitable or if anyone living at your property has tested positive for Coronavirus, has been asked to self-isolate or has flu-like symptoms then please reschedule the appointment on the same link.
Lets us know how the appointment goes.
Take care.