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JamesLC
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Connection keeps cutting off

My internet just constantly cuts off during streams. This is with Ethernet by the way. I'm supposed to be on (recently upgraded) 100m with upload speeds of 10 and downloads of 100, but I'm lucky if I see half of them. I need my internet for my work too and it has cut off during chat calls losing me business too. I hate to overdramatise this, but I'm at my wit's end. I just don't know what to do. It's cut off 4 times today already and I've done all the usual turn it on and off/disconnect and reconnect everything etc. I need help. 

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carl_pearce
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Re: Connection keeps cutting off

Could you access your router using http://192.168.0.1/ . You shouldn't need to log in, select the 'Check Router Status' option and paste your 'Downstream', 'Upstream', and 'Network Log' tabs?

At least we can check the stats to rule out an issue with the line.

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