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Bentaye
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Connection keeps breaking for 17severy minute or so. Gaming impossible

Hi,

I recently took a subscription to GeforceNow but I am unable to play as my connections keeps breaking.
I have been pinging www.amazon.com for 15 minutes or so and as you can see in the log below, the connections regularly breaks for 17 seconds (first number is unix timestamp)

[1619359599.814990] 64 bytes from server-143-204-186-221.lhr3.r.cloudfront.net (143.204.186.221): icmp_seq=18 ttl=234 time=11.8 ms
[1619359603.059522] From nicolas-FX503VD (192.168.0.17) icmp_seq=19 Destination Host Unreachable
[1619359603.060501] From nicolas-FX503VD (192.168.0.17) icmp_seq=20 Destination Host Unreachable
[1619359603.060528] From nicolas-FX503VD (192.168.0.17) icmp_seq=21 Destination Host Unreachable
[1619359616.146514] 64 bytes from server-143-204-186-221.lhr3.r.cloudfront.net (143.204.186.221): icmp_seq=34 ttl=234 time=18.8 ms
...
[1619359761.342107] 64 bytes from server-143-204-186-221.lhr3.r.cloudfront.net (143.204.186.221): icmp_seq=179 ttl=234 time=17.7 ms
[1619359764.819326] From nicolas-FX503VD (192.168.0.17) icmp_seq=180 Destination Host Unreachable
[1619359764.820373] From nicolas-FX503VD (192.168.0.17) icmp_seq=181 Destination Host Unreachable
[1619359764.820399] From nicolas-FX503VD (192.168.0.17) icmp_seq=182 Destination Host Unreachable
[1619359778.715817] 64 bytes from server-143-204-186-221.lhr3.r.cloudfront.net (143.204.186.221): icmp_seq=196 ttl=234 time=22.4 ms
...
[1619359785.698237] 64 bytes from server-143-204-186-221.lhr3.r.cloudfront.net (143.204.186.221): icmp_seq=203 ttl=234 time=11.7 ms
[1619359789.011270] From nicolas-FX503VD (192.168.0.17) icmp_seq=204 Destination Host Unreachable
[1619359789.012239] From nicolas-FX503VD (192.168.0.17) icmp_seq=205 Destination Host Unreachable
[1619359789.012267] From nicolas-FX503VD (192.168.0.17) icmp_seq=206 Destination Host Unreachable
[1619359803.052740] 64 bytes from server-143-204-186-221.lhr3.r.cloudfront.net (143.204.186.221): icmp_seq=220 ttl=234 time=13.9 ms
...
[1619359833.087339] 64 bytes from server-143-204-186-221.lhr3.r.cloudfront.net (143.204.186.221): icmp_seq=250 ttl=234 time=13.1 ms
[1619359836.371547] From nicolas-FX503VD (192.168.0.17) icmp_seq=251 Destination Host Unreachable
[1619359836.372532] From nicolas-FX503VD (192.168.0.17) icmp_seq=252 Destination Host Unreachable
[1619359836.372560] From nicolas-FX503VD (192.168.0.17) icmp_seq=253 Destination Host Unreachable
[1619359850.449174] 64 bytes from server-143-204-186-221.lhr3.r.cloudfront.net (143.204.186.221): icmp_seq=267 ttl=234 time=15.7 ms
...
[1619360249.012149] 64 bytes from server-143-204-186-221.lhr3.r.cloudfront.net (143.204.186.221): icmp_seq=665 ttl=234 time=11.6 ms
[1619360252.403343] From nicolas-FX503VD (192.168.0.17) icmp_seq=666 Destination Host Unreachable
[1619360252.404420] From nicolas-FX503VD (192.168.0.17) icmp_seq=667 Destination Host Unreachable
[1619360252.404451] From nicolas-FX503VD (192.168.0.17) icmp_seq=668 Destination Host Unreachable
[1619360266.392191] 64 bytes from server-143-204-186-221.lhr3.r.cloudfront.net (143.204.186.221): icmp_seq=682 ttl=234 time=16.8 ms
...
[1619360424.611536] 64 bytes from server-143-204-186-221.lhr3.r.cloudfront.net (143.204.186.221): icmp_seq=840 ttl=234 time=11.1 ms
[1619360428.627323] From nicolas-FX503VD (192.168.0.17) icmp_seq=841 Destination Host Unreachable
[1619360428.628349] From nicolas-FX503VD (192.168.0.17) icmp_seq=842 Destination Host Unreachable
[1619360428.628378] From nicolas-FX503VD (192.168.0.17) icmp_seq=843 Destination Host Unreachable
[1619360441.964675] 64 bytes from server-143-204-186-221.lhr3.r.cloudfront.net (143.204.186.221): icmp_seq=857 ttl=234 time=14.5 ms
...
[1619360454.970706] 64 bytes from server-143-204-186-221.lhr3.r.cloudfront.net (143.204.186.221): icmp_seq=870 ttl=234 time=11.4 ms
[1619360458.931676] From nicolas-FX503VD (192.168.0.17) icmp_seq=871 Destination Host Unreachable
[1619360458.932678] From nicolas-FX503VD (192.168.0.17) icmp_seq=872 Destination Host Unreachable
[1619360458.932707] From nicolas-FX503VD (192.168.0.17) icmp_seq=873 Destination Host Unreachable
[1619360472.339459] 64 bytes from server-143-204-186-221.lhr3.r.cloudfront.net (143.204.186.221): icmp_seq=887 ttl=234 time=13.9 ms
...
[1619360480.331738] 64 bytes from server-143-204-186-221.lhr3.r.cloudfront.net (143.204.186.221): icmp_seq=895 ttl=234 time=10.1 ms
[1619360483.923415] From nicolas-FX503VD (192.168.0.17) icmp_seq=896 Destination Host Unreachable
[1619360483.924400] From nicolas-FX503VD (192.168.0.17) icmp_seq=897 Destination Host Unreachable
[1619360483.924428] From nicolas-FX503VD (192.168.0.17) icmp_seq=898 Destination Host Unreachable
[1619360497.680961] 64 bytes from server-143-204-186-221.lhr3.r.cloudfront.net (143.204.186.221): icmp_seq=912 ttl=234 time=17.5 ms
...
[1619360515.690602] 64 bytes from server-143-204-186-221.lhr3.r.cloudfront.net (143.204.186.221): icmp_seq=930 ttl=234 time=13.1 ms
[1619360519.187633] From nicolas-FX503VD (192.168.0.17) icmp_seq=931 Destination Host Unreachable
[1619360519.189084] From nicolas-FX503VD (192.168.0.17) icmp_seq=932 Destination Host Unreachable
[1619360519.189115] From nicolas-FX503VD (192.168.0.17) icmp_seq=933 Destination Host Unreachable

--- d3ag4hukkh62yn.cloudfront.net ping statistics ---
939 packets transmitted, 803 received, +27 errors, 14.4835% packet loss, time 942040ms
rtt min/avg/max/mdev = 8.988/12.666/36.663/3.204 ms, pipe 3

 

 

I have restarted and reset the router several times, and this occurs both with wifi or wired connection.

How can I get help?

 

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Bentaye
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Re: Connection keeps breaking for 17severy minute or so. Gaming impossible

Ignore this, I tried on another computer and it works just fine.
Must be an issue with the internet card on my computer, not a problem with Virgin Media.
Laurie_C
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Re: Connection keeps breaking for 17severy minute or so. Gaming impossible

Hi Bentaye,

 

I'm glad that you've been able to figure this out, please let us know if you have any more issues in the future.

 

Thanks,

Laurie

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