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Connection issues for gaming last night

Our 500 ultimate connection is vernally pretty good but over the last few weeks I've noticed lots of slow downs even just surging the web, obviously lots of people at home is putting a strain on the network, however last night gaining online for 1 member of my family was impossible, constant lag and disconnections to Blizzard lasted all evening.

I ran a check on the hub and it reported no errors, anything else I can do?

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Message 2 of 12
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Re: Connection issues for gaming last night

Hi there

Have you ran any hardwired speed tests?

If so were they on speedtest.net or fast.com.

If you send me a DM I can help with this

Thanks

Here to help! I'm a technician helping out whilst working from home. Find out more


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Message 3 of 12
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Re: Connection issues for gaming last night

Hi I'm Chris a virgin media technian can u DM your account number and area ref number I can look into this for you thanks Chris 


Here to help! I'm a technician helping out whilst working from home. Find out more


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Re: Connection issues for gaming last night

Hi I work in the field for virgin media and I hope this advice can help you. If you're using wifi you can try a cabled connection. If you're already using ethernet try removing all ethernets from the back of the hub, pin reset the hub. When the hub's back online connect through Wifi and check the speed.


Here to help! I'm a technician helping out whilst working from home. Find out more


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Message 5 of 12
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Re: Connection issues for gaming last night

Thanks for the super fast reply, I didn't last night but generally the speediest is always good, today it shows:
[URL=https://www.speedtest.net/result/9225004302][IMG]https://www.speedtest.net/result/9225004302.png[/IM...]
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Re: Connection issues for gaming last night

Sent a DM
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Message 7 of 12
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Re: Connection issues for gaming last night

Thanks for the reply, it's all hard wired, not much uses the wifi and generally not seen the problem before the service is normally good.
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Re: Connection issues for gaming last night

Just sent you DM if I have been helpful could you please give us a thumbs up thanks Chris 


Here to help! I'm a technician helping out whilst working from home. Find out more


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Message 9 of 12
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Re: Connection issues for gaming last night

I've give you two if I could 🙂 Take care & stay safe everyone.
What a great service.
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Message 10 of 12
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Re: Connection issues for gaming last night

Hi, I am having very similar issues. My wifi is very slow and my xbox connection is very up and down (download speed, high latency spikes and packet loss). Can you help me atall?

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