I am getting a regular connection drops about 6pm every day when I need broadband the most. Internet disconnects then comes back after about a minute. It happens a couple of times then the problem goes away, I had odd disconnect here and there late in the night like 1am.
I switched from 200Mb to 1Gbit recently, did not have any issues previously.
I've flagged that for staff to advise, I suspect you'll need a technician visit (that they can arrange) as your downstream power levels are too high on some channels, and the range of power levels from 7.5dBmV to 12.5 dBmV is probably too great.
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As @Andrew-G has advised your Downstream levels are way out of rang
So I have booked the first engineer appointment we have available
You can check and reschedule this appointment through your online account if you need to
You can also cancel it if the fault has gone
Can you please let me know how the visit goes
Friendly engineer came around and the following were fixed: - steep curve of cable going out from wall mount (was close to corner of room and cable was very bent) - re-done cable connector to livebox - adjusted signal strength to appropiate levels
Engineer just left so I will monitor if I am getting any more disconnects, but the faults were making sense, given the symptoms.
Thanks you for the support 🙂
//Edit Its now 30min after engineer left, I already had two connection drops, same as before =/