Since 04/06 my connection has been dropped several times a day. Some periods have been up to an hour some for a few minutes. While playing online I have some severe lag spikes and high ping either causing me to get kicked from the server or to totally loose connection to steam/EA.
I called on the 11/06 while this was happening and an automated message stated there was a fault in our area. A few dozen people over the past week have also discussed this on a local FB group. I spoke with tech support and she advised an engineer was on the way to look at this (as had been the case each time a fault was recognised on the service status page) Saturday/sunday the connection wasn't to bad at all but today the issues were all to similar.
I spoke with a tech in the uk earlier and have done a pin hole reset as requested. HE said there were no engineering notes to give an idea if they have found/working on resolving the issue.
Any suggestions are welcome. I do not believe this is an issue within my home due to others in my area having the same problems.
Looks like a severe upstream noise issue, as you've only got one U/S channel, and that's maxed out at a very high 57 dBmV. I'll flag for the forum staff to advise, chances are it will need a technician to fix, and they can book that for you.
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Thank you for your post, and welcome to our community forums. We're here to help.
I'm very sorry to hear that you've been facing these issues with your broadband services and router recently. I'm going to send you a private message in a few moments so we can take a few more details and investigate this further for you. Please respond to this at your earliest convenience and we can go from there.
this is my BQM from this afternoon. It's not an issue within my house but for the whole postcode area of WV10. All I want is for someone to take ownership of this and have it investigated as the issue has been ongoing since 04/06
"By viewing your account I can see that the area fault has now been resolved and that you have recently rebooted your Hub."
There has been an area fault intermittently for weeks, this is what I've been saying in most replies but no one wants to take ownership of it. I can take bets on the same thing happening tomorrow around the same times. So being able to wait a suitable amount of time is becoming tedious.
wifi: No thank you, I use a 3rd party mesh wifi and have the pc connected via ethernet to the hub so do not require it turning on.
I'm afraid that I can't see any issues in your area, and all of your Hub levels currently look within specification, so I wouldn't be able to raise this as a fault. Please let me know if this issue occurs again, and I can reach out to the manager in your area for an update.
How can this not be seen as a fault when the bqm shows several periods of unstable connection, I'm telling you this has been happening since the start of the month, there's a constant fault in the equipment that serves my area.
The modem looks "fine" when you checked it because the connections working currently but for how long.
What does it take for a customer to tell you there's a problem for virgin media to actually take responsibility.
Id say I'm shocked but some how I'm really not.
Don't worry about any further assistance because I'll take this forward as a complaint as I was given your complaints procedure earlier on twitter. Hopefully when I come to view it the connection is working. I will however post further daily bqm's here so there's evidence of the issue going forward.