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Connection Poor

Joining in

My connection just keeps dropping even though I’m paying a bit more to have a good stable connection and can’t even get half of what im paying. 


Alessandro Volta
This by wireless?

setup a BQM

Forum Team
Forum Team

Hi Iurdacosta27 👋 welcome to community! Thank you for posting. 

Sorry to hear you are having issues with your connection. Are you able to give us a little bit more information so we can do our best to offer support with this? If you can please let us know the following;

  • Are these issues happening on Wired or Wi-Fi connections? (This helps us identify if the issue is with the connection coming into your hub from the local exchange, or if the issue is with Wi-Fi connections and coverage.) If the issues are primarily Wi-Fi based, please run some tests via the Connect app 👉 
  • Are you using your hub with any 3rd party networking equipment? (For example your Hub in modem mode with another router, or mesh Wi-Fi system.)
  • Are you experiencing any speed issues? Or are the issues primarily with connections? 
  • Have  you checked for any local issues or outages here 👉 or call 📞0800 561 0061? Please let us know of any estimated fix time/date showing. 

Let us know about these and we can then offer further support if needed! 
Thank you for your patience in the meantime. 🌞