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IsaacKingsley
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CoD Warzone latency

Latency is erratic whilst playing, will jump from 35 up to 80 and back which causes really bad rubber banding.
Only on Warzone, other games mainly WoW are perfectly fine

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IsaacKingsley
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Re: CoD Warzone latency

Hi,

This is still a problem and seems to be getting worse. Again, only in Warzone. It's not Warzone itself as the others I'm grouped with never have ping related problems

I would appreciate if someone from VM would respond
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IsaacKingsley
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Re: CoD Warzone latency

Live share BQM 

Capture.PNG

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IsaacKingsley
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Re: CoD Warzone latency

BQM results 

Games are tolerable during the day but literally unplayable in the evenings 

Capture.PNG

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IsaacKingsley
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Re: CoD Warzone latency

Capture2.PNG

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IsaacKingsley
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Re: CoD Warzone latency

I rang today but the wait time was about 1h. The automated checks said I needed to speak to a technician.

 

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

129875000011.140256 qam21
21387500008.438256 qam1
31467500008.138256 qam2
41547500008.138256 qam3
5162750000840256 qam4
61707500008.138256 qam5
71787500007.838256 qam6
81867500007.940256 qam7
91947500007.840256 qam8
102027500008.140256 qam9
112107500008.440256 qam10
122187500008.640256 qam11
132267500009.140256 qam12
142347500009.140256 qam13
152427500009.540256 qam14
162507500009.940256 qam15
172587500009.340256 qam16
182667500001040256 qam17
1927475000010.540256 qam18
2028275000010.540256 qam19
212907500001140256 qam20
2230675000010.640256 qam22
2331475000011.140256 qam23
2432275000011.840256 qam24



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked40.9970
2Locked38.923242228280
3Locked38.923923221883
4Locked38.972813683760
5Locked40.31759338201033
6Locked38.62311774670
7Locked38.9694891525
8Locked40.3806061640
9Locked40.31299352649
10Locked40.384664819
11Locked40.318641288
12Locked40.312315235
13Locked40.317114285
14Locked40.911581115
15Locked40.92707415
16Locked40.9762129
17Locked40.3826434
18Locked40.332255264
19Locked40.9594428
20Locked40.9109747
21Locked40.9424194
22Locked40.39665
23Locked40.391131
24Locked40.3380

 

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

15370000742512064 qam5
22580000042.5512064 qam4
33260002142.5512064 qam3
43940003443512064 qam2



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0010
3ATDMA0000
4ATDMA0010
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cje85
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Message 7 of 19
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Re: CoD Warzone latency

Your downstream powers are too high (10dB or above) on several channels. You'll need to book an engineer visit. Calling is fastest (even with the hour long wait) or you can wait for the forum team to respond here but that can take up to a week. 

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IsaacKingsley
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Re: CoD Warzone latency

Engineer has been booked for tomorrow. I may end up with a new superhub but from someone I've spoken to about latency issues. I don't expect it to get much better.

The annoying thing is my speeds are still pretty much max 350/20. I'd rather my speeds be lower in the evening with better latancy. Today is worth than yesterday so I've not even attempted to play anything online. I've been with Virgin for nearly 15 years, but I'll be asking for compensation or leaving for another provider as there's no point being with Virgin if I can't use my Internet for what I want it for 

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cje85
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Message 9 of 19
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Re: CoD Warzone latency

Yeah, that graph looks like a classic case of over utilisation so although the power needs adjusting it probably won't help with the latency.

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IsaacKingsley
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Re: CoD Warzone latency

Engineer has fixed the power issues. When I spoke to him he went off and confirmed that it's the upstream that's hitting 96-98% utilisation in my area which is why my downloads speeds are fine but I can't aim at a target. He also said he couldn't see a resolution date for it
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