I'm struggling with chess.com; I've been through their help system and after several emails with their tech support, they've concluded it's my ISP's issue.
Basically, I can use their site just fine, no lag on the forums, chess against a computer etc. etc. However as soon as I play 'live' chess against another human player, my connection is dropping every ~10 seconds and only refreshing the page brings it back (for another ~10 seconds). It's making the site unusable as I always run out my clock refreshing the page to reconnect.
I've run a traceroute at their request and here it is:
Tracing route to chess.com [220.127.116.11] over a maximum of 30 hops:
1 4 ms 3 ms 4 ms routerlogin.net [192.168.0.1] 2 * * * Request timed out. 3 12 ms 17 ms 10 ms midd-core-2b-xe-813-0.network.virginmedia.net [18.104.22.168] 4 * * * Request timed out. 5 26 ms 41 ms 25 ms tcl5-ic-4-ae5-0.network.virginmedia.net [22.214.171.124] 6 28 ms 27 ms 27 ms 126.96.36.199 7 * * * Request timed out. 8 21 ms 21 ms 24 ms 188.8.131.52.bc.googleusercontent.com [184.108.40.206]
And from this they concluded it was my ISP's issue. Any advice? Thanks in advance.
Suspect the most likely issue would be the web application is trying to establish a connection using a particular port and failing, and when you refresh it initially reconnects the session over a standard port such as 443.