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Cannot game online. Constant Drop offs

Recently moved from BT which was slower but stable. Would like a resolution before throwing money at a third party router. Have tried port forwarding, but no difference.

Wish I had researched Virgin as a gaming option further before changing from BT

Cable Modem Status

Item

Status

Comments

Acquired Downstream Channel (Hz)

139000000

Locked

Ranged Upstream Channel (Hz)

53699921

Locked

Provisioning State

Online

 

 

Downstream bonded channels

Channel

Frequency (Hz)

Power (dBmV)

SNR (dB)

Modulation

Channel ID

1

139000000

5.5

40

256 qam

1

2

147000000

5.3

40

256 qam

2

3

155000000

5

40

256 qam

3

4

163000000

5.3

40

256 qam

4

5

171000000

5.5

40

256 qam

5

6

179000000

5.8

40

256 qam

6

7

187000000

5.8

38

256 qam

7

8

195000000

5.8

40

256 qam

8

9

203000000

5.6

40

256 qam

9

10

211000000

5.6

40

256 qam

10

11

219000000

5.6

40

256 qam

11

12

227000000

5.5

40

256 qam

12

13

235000000

5.4

40

256 qam

13

14

243000000

5.1

40

256 qam

14

15

251000000

5

40

256 qam

15

16

259000000

4.9

40

256 qam

16

17

267000000

4.6

40

256 qam

17

18

275000000

4.4

40

256 qam

18

19

283000000

4

40

256 qam

19

20

291000000

4

40

256 qam

20

21

299000000

3.9

40

256 qam

21

22

307000000

3.9

40

256 qam

22

23

315000000

4

40

256 qam

23

24

323000000

4

38

256 qam

24

 

Downstream bonded channels

Channel

Locked Status

RxMER (dB)

Pre RS Errors

Post RS Errors

1

Locked

40.3

65

0

2

Locked

40.3

26

0

3

Locked

40.9

47

0

4

Locked

40.3

60

0

5

Locked

40.3

78

0

6

Locked

40.3

80

0

7

Locked

38.9

81

0

8

Locked

40.9

89

0

9

Locked

40.3

120

0

10

Locked

40.3

121

0

11

Locked

40.3

145

0

12

Locked

40.3

169

0

13

Locked

40.3

261

0

14

Locked

40.3

203

0

15

Locked

40.3

195

0

16

Locked

40.3

202

0

17

Locked

40.9

283

0

18

Locked

40.3

254

0

19

Locked

40.3

267

0

20

Locked

40.3

303

0

21

Locked

40.3

312

0

22

Locked

40.9

333

0

23

Locked

40.9

248

0

24

Locked

39.8

246

0

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Re: Cannot game online. Constant Drop offs

Upstream bonded channels

Channel

Frequency (Hz)

Power (dBmV)

Symbol Rate (ksps)

Modulation

Channel ID

1

53699921

3.75

5120

64 qam

6

2

39400034

3.75

5120

64 qam

8

3

46200116

3.725

5120

64 qam

7

4

60299971

3.725

5120

64 qam

5

 

Upstream bonded channels

Channel

Channel Type

T1 Timeouts

T2 Timeouts

T3 Timeouts

T4 Timeouts

1

ATDMA

0

0

0

0

2

ATDMA

0

0

0

0

3

ATDMA

0

0

0

0

4

ATDMA

0

0

0

0

 

Network Log

Time

Priority

Description

21/08/2020 10:33:13

notice

LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

21/08/2020 00:55:54

critical

No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

20/08/2020 23:45:46

notice

LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

19/08/2020 16:29:44

critical

No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

19/08/2020 15:39:33

notice

LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

19/08/2020 12:52:46

critical

No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

19/08/2020 12:25:46

notice

LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

19/08/2020 09:43:34

critical

No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

19/08/2020 07:24:39

Error

DHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

19/08/2020 05:51:42

Error

DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

19/08/2020 04:19:38

critical

No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

19/08/2020 01:13:3

Error

DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

18/08/2020 23:06:18

notice

LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

18/08/2020 22:03:44

critical

No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

18/08/2020 21:56:19

notice

LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

18/08/2020 19:01:29

Error

DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

18/08/2020 07:02:57

critical

No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

18/08/2020 06:38:24

Error

DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

14/08/2020 12:15:26

critical

No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

14/08/2020 11:23:0

notice

LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

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Re: Cannot game online. Constant Drop offs

PC is connected via ethernet

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Re: Cannot game online. Constant Drop offs

Hi hulimanuli, thanks for the message. Can you do a broadband quality monitor and post the results. Are you still having issues with the connection? Chris

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