Virgin Media Community

[Robp282]

I've had this issue since getting VM.

When I try connect to online games over Steam I can never connect to a server and my internet will drop out until I turn the game off.

I've tried every setting I can think of, done factory resets and still nothing. I never had this issue with my last provider.

I also tried using my phone hot spot to see if it was an issue with my equipment and it connected first time so unsure whether it's the VM internet or the Hub 4.

Thanks in advance.

[legacy1]

test hub in modem mode if that works then look at getting a new router with 1Gb ports to connect to the hub.

[Robp282]

Ah it's a shame the VM one provided isn't good enough. Do you have any recommendations on what modem to get?

[legacy1]

You still have to use the hub as a modem but you can change it to modem mode which you can test before getting a router like.
https://www.amazon.co.uk/ZyXEL-Armor-Multi-Gigabit-AC2600-Router/dp/B08KGSQWTT/ref=sr_1_3?dchild=1&k...

Plus cable

SEBSON CAT7 Ethernet Cable 1m, LAN Patch Cable 10 Gbit/s High Speed, S-FTP shielded, RJ45 Network Ca...

[Vikki_M]

Hi Robp282 

Thank you for your post and welcome back to our community.

Has the advise from the community resolved the issue for you?

Please pop back to us here should you need any further support.

[Robp282]

Thanks for the advice.

I was told by another advisor that my power levels aren't right so I have an engineer booked. Hopefully that resolves the issue.

Also I can't use the virgin connect or the my virgin apps. Neither will connect to a server when I try open them

[Zach_R]

Hi @Robp282,

Thank you for the update on this. Let us know how the technician visit goes for you either way and we can go from there.

Thanks,