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Ldowling
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CSGO servers - No connection to official servers

Hello All,

Basically I cant connect / find official CS:GO servers.

 

I have tried the below,

>Port forwarding

>Messing with the firewall 

>Antivirus on and off

>Change network settings on CSGO itself

 

it doesn't seem to be anything my end so unless there is something else I can try the last option is to get in touch with virgin media and hopefully they can fix it.

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Akua_A
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Re: CSGO servers - No connection to official servers

Hi @Ldowling

 

Welcome to our community forums and thank you for your first post.

 

Sorry to hear you are unable to connect to CSGO servers. We can understand the inconvenience caused and we want to do our best to help. How long has this been ongoing for? 

 

I have been able to access you account using forum details. There is currently an outage that may be affecting your services. Our teams are currently looking into this to resolve this. The current estimated fix time is 21 JUN 2021 15:00.

 

Please let me know if the issue persists after and we will do our best to assist.

 

Many thanks,

Akua_A
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Ldowling
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Re: CSGO servers - No connection to official servers

Hello @Akua_A,

Thank you for getting back to me.

 

After trying again I still cant connect to any servers. is there something more which might be causing the issues ?

 

Kind Regards,

Luke Dowling

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Travis_M
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Re: CSGO servers - No connection to official servers

Hi @Ldowling

 

The outage has been extended unfortunately, our teams are working hard to have this fixed with an estimated end date of 23 JUN 2021 15:00.

 

Regards

Travis_M
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Ldowling
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Re: CSGO servers - No connection to official servers

Hello @Travis_M,

Thank you for getting back to me.

 

This problem has been going on for a long time, probably a year or so.

I have tried to connect again and still I cant get any connection to servers.

 

Anything else it might be ?

 

Kind Regards,

Luke Dowling

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Gareth_L
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Re: CSGO servers - No connection to official servers

Hello Ldowling

Let me get this looked into then for you 

I will need to send you a private message to pass security 
If you can check the purple envelope top right of your screen that would be great 
Regards     
Gareth_L
 

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Gareth_L
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Re: CSGO servers - No connection to official servers

Thanks for those details Ldowling

I'm going to have look at a few things from here 

Gareth_L

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ravenstar68
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Re: CSGO servers - No connection to official servers

@Gareth_L 

Do you have any specific information on the outage that was mentioned earlier?

Tim

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Gareth_L
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Re: CSGO servers - No connection to official servers

Hello ravenstar68

The outage before was planned maintenance and is due to be fixed at 4pm today 24/06/21 

The work is under reference number C01205024    

Gareth_L

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ravenstar68
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Re: CSGO servers - No connection to official servers

I wouldn't have thought that this would just cause issues connecting to the CS:GO servers.  I'm assuming from what the OP has posted that they still have an internet connection.

@Ldowling - Which server in particular are you trying to connect to?

Tim

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