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Broadband spikes and unplayable gaming

Hi, can someone have a look at my connection please. I have had many engineers come out since I've joined but the problem still remains. My power levels seem out also

 

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1402750000740256 qam25
21867500006.840256 qam7
31947500006.940256 qam8
42027500006.640256 qam9
52107500006.940256 qam10
62187500006.940256 qam11
72267500006.640256 qam12
82347500006.640256 qam13
92427500006.540256 qam14
102507500006.540256 qam15
112587500006.840256 qam16
122667500006.940256 qam17
132747500006.640256 qam18
142827500006.940256 qam19
152907500006.940256 qam20
162987500006.940256 qam21
173067500007.340256 qam22
18314750000740256 qam23
19322750000740256 qam24
204107500006.940256 qam26
21418750000740256 qam27
22426750000740256 qam28
234347500006.540256 qam29
244427500006.640256 qam30

 

 

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1326000005512064 qam3
2258000005512064 qam4
3462000005.075512064 qam1
4394000005.025512064 qam2
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Re: Broadband spikes and unplayable gaming

Hello adriano89

Thank you for bringing this matter to our attention

I have checked a few things from here and the power levels

Both upstream and downstream are in range right now

Hows the service looking now 

Can you let me know please 

Is this happening on both wired and non wired devices?

This way we can look into a few things in a bit more detail

Gareth 

 

 

 

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Re: Broadband spikes and unplayable gaming

Hi,

I have monitored the connection since we last spoke. The issues are with both wired and wireless. Can we look into this more deeper please.

thanks

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