Virgin Media Community

[Alexgplays]

Hey - We've had a lot of outages recently and twice had repairmen out.

The last week or so gaming has been very delayed.

Are my Stats anything to write home about?  On top of this I uploaded 600GB for work via a VPN the other day - would anything like this cause me to be limited? 

Downstream bonded channel

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	195000000	8.3	38	256 qam	8
2	139000000	7.5	38	256 qam	1
3	147000000	7.6	38	256 qam	2
4	155000000	7.6	38	256 qam	3
5	163000000	7.8	38	256 qam	4
6	171000000	8	38	256 qam	5
7	179000000	8.1	38	256 qam	6
8	187000000	8.3	38	256 qam	7
9	203000000	8.3	38	256 qam	9
10	211000000	8.4	38	256 qam	10
11	219000000	8.3	38	256 qam	11
12	227000000	8	38	256 qam	12
13	235000000	7.6	38	256 qam	13
14	243000000	7.4	38	256 qam	14
15	251000000	7.8	38	256 qam	15
16	259000000	8.1	38	256 qam	16
17	267000000	8.4	38	256 qam	17
18	275000000	8	38	256 qam	18
19	283000000	8	38	256 qam	19
20	291000000	8.1	38	256 qam	20
21	299000000	8.6	38	256 qam	21
22	307000000	9	38	256 qam	22
23	315000000	9	38	256 qam	23
24	323000000	8.6	38	256 qam	24

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	38.9	7	0
2	Locked	38.9	10	0
3	Locked	38.6	8	0
4	Locked	38.6	13	0
5	Locked	38.6	8	0
6	Locked	38.6	27	0
7	Locked	38.9	24	0
8	Locked	38.6	4	0
9	Locked	38.9	22	0
10	Locked	38.9	9	0
11	Locked	38.9	7	0
12	Locked	38.6	8	0
13	Locked	38.9	8	0
14	Locked	38.9	9	0
15	Locked	38.6	5	0
16	Locked	38.6	8	0
17	Locked	38.6	7	0
18	Locked	38.9	7	0
19	Locked	38.9	7	0
20	Locked	38.9	13	0
21	Locked	38.9	8	0
22	Locked	38.9	6	0
23	Locked	38.9	7	0
24	Locked	38.9	7	0

Upstream bonded channelsChannel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	53700012	4.3	5120	64 qam	2
2	39400017	4.1	5120	64 qam	4
3	46200007	4.15	5120	64 qam	3
4	60300000	4.3	5120	64 qam	1

[Alexgplays]

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	0	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	0	0
4	ATDMA	0	0	0	0

General Configuration

Network access	Allowed
Maximum Number of CPEs	1
Baseline Privacy	Enabled
DOCSIS Mode	Docsis30
Config file	JKDHSUBsgvca69834ncxv9873254k;fg87d

Primary Downstream Service Flow

SFID	16162
Max Traffic Rate	402500089
Max Traffic Burst	42600
Min Traffic Rate	0

Primary Upstream Service Flow

SFID	16161
Max Traffic Rate	38500089
Max Traffic Burst	42600
Min Traffic Rate	0
Max Concatenated Burst	42600
Scheduling Type	BestEffort

[Katie_WT]

Hi there @Alexgplays

Cheers for popping along to our Community - sorry that you've been having some issues with your gaming recently. Cheers for posing your network logs too. 

I have located your account from your forum information so have been able to take a closer look this week for you. Currently we have no known area issues listed, no errors are showing and all the levels are looking to be within the parameters we would expect for the package you subscribe to. We can see it's been just over a week since you rebooted; I would assume when you last posted here. 

How's things looking since your post? The upload would not have caused any issues - we do not traffic manage our speeds. 

Things are looking tip top here today; hope all is looking better for you at home. If not, try a reboot so we can refresh here and we can take another look for you. 

Cheers