I upgraded our broadband package earlier this morning from the m100 to the m350 package and received a confirmation email immediately. I tried resetting the hub this morning to see if the upgrade had been a success and nothing
Login to the SH, and check the status. Under configuration it will show your Max Traffic Rate. Then you should see that speed you should be getting.
-- Red (VM SH2 AC Beta tester) Running on 1Gbps VM service with SH4 in Modem Mode, with a ASUS RT-AC5300 router. With this setup I get Fantastic WIRED and WIRELESS Signals in my home. I dont work for VM. But I work in IT, and I know my tech. My advice is at your own risk. If you are happy with my answers please press Kudo ?