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Bad ping/packet loss, AGAIN?

https://www.thinkbroadband.com/broadband/monitoring/quality/share/02c75f59e6dfce25b89aecfc58dbded0fa078fa3-20-11-2020

I'm so tired of this.

VM forums are literally full of these kind of posts with similar BQMs and connection issues, why VM are not acknowledging this? Literally charging money for what?