I play World of Warcraft quite competitively, for people familiar with WoW I go for CE every tier in a top 100 guild as well as dabbling in a few other games.
I've recently changed over to Virgin in the run up to the new expansion and around 7-10pm every night I get awful connection issues, to the point in game I'm getting up to and over 12000ms, where as when I was with BT / TalkTalk my previous providers I was rarely seeing over 30-40ms
Not only that I'm regularly getting disconnects that can last up to 30 seconds at a time, taking me out of game, Discord and ruining Keys / Raids.
I've been out today and bought a TP-LINK AX3000 and installed it into the PC, unfortunately hasn't made a difference. Wireless connection is a must as running ethernet cable to my PC from the hub isn't feesable without having wires trailing through the house, I have 2 young kids so would rather avoid it, Power line adaptors don't seem to work in my house either.. Though I've never had a problem with WiFi before. (This all so happens on the sons Nintendo Switch too so isn't localized to my PC)
Thanks for your post and welcome to our community.
Very sorry for the issues you've been having and for the delay in getting back in touch, we have been busier than usual.
I've had a look at the back end of things and as advised there are an issue with the power levels, therefore I've booked you the next available engineer visit.
The details of the visit can be found via your online account, if the time doesn't suit or something becomes available earlier then you can book it from there. You'll also need to ensure somebody over the age of 18 is in the property at the time.
Any further issues let us know and keep us posted with how the visit goes.
Thanks for sending the engineer out Emma, though unfortunately the problem has not been resolved. Still constant disconnects, packet loss and high pings when playing / using the internet across all platforms in the house.