Virgin Media Community

[Nufc90]

I have had my router for over a year, and used this software throughout that time without issue.

I sent some files to the gaming sites support and they said that 'data packets are being lost at the first hop for all traced sites'  'hop #1 belongs to your router which means it may be blocking our software from connecting properly'

They suggested to set trigger points for the 'trigger port' and the 'public port' within my routers settings but that either hasn't worked or I didn't do it right (I couldn't find the public port)

Does anyone know what the problem is? I don't understand why it's suddenly stopped working

[Dominatez]

Try telling everyone what kind of router you have, what software you are using.
Is it a Pc or a console and what console, and what game it is that you are playing to cause the issues.

[Nufc90]

I'm using the super hub 3.0 and I'm online gaming through steam. The issue is only when I am using steam and not when im browsing etc.

I stay connected but the connection is very laggy

[SonarUK]

perform a factory reset of the hub. leave all settings as default.

does the problem still exist?

[Nufc90]

Yeah

[SonarUK]

is the computer connected to wifi?

is the computer in the same room as the hub?

For testing purposes connect the hub and computer through cable.
https://www.amazon.co.uk/gp/product/B08W1WF6ZS

If your on wifi the hub is no good for wifi unless in the same room. you will need a third party router to increase wifi coverage.

[Nufc90]

I've been using a wired connection anyway

I thought it might be an issue with the ethernet cable but i switched to wireless and there was no change.

[Alex_RM]

Hi Nufc90,

Thanks for posting and welcome to our community 🙂

I'm sorry to hear you've been having some issues with your connection when gaming, thank you for trying a pin hole reset already.

I've taken a look from our side, and can see a few of your hubs levels are still out of specification. Appreciate you have already reset the hub, but can you please perform another reboot just so the levels can be checked again?

Thanks,

Alex_Rm