Virgin Media Community

[LSky]

I had problems before but the issue mysteriously resolved it self a month back, but yesterday and now especially today it has gone to hell, have a look:

https://www.thinkbroadband.com/broadband/monitoring/quality/share/0094c422c570b41182c167724f2c52adaf611681

[LSky]

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	138750000	5.5	37	256 qam	1
2	146750000	5	37	256 qam	2
3	154750000	4.9	37	256 qam	3
4	162750000	4.8	37	256 qam	4
5	170750000	4.9	38	256 qam	5
6	178750000	4.5	38	256 qam	6
7	186750000	4.5	37	256 qam	7
8	194750000	4.3	38	256 qam	8
9	202750000	4.1	38	256 qam	9
10	210750000	4.1	38	256 qam	10
11	218750000	3.7	38	256 qam	11
12	226750000	3.5	37	256 qam	12
13	234750000	3.2	38	256 qam	13
14	242750000	3	38	256 qam	14
15	250750000	3	38	256 qam	15
16	258750000	3	38	256 qam	16
17	266750000	2.7	38	256 qam	17
18	274750000	2.7	38	256 qam	18
19	282750000	2.9	38	256 qam	19
20	290750000	2.9	38	256 qam	20
21	298750000	2.7	37	256 qam	21
22	306750000	2.7	38	256 qam	22
23	314750000	2.7	38	256 qam	23
24	322750000	2.5	38	256 qam	24

[LSky]

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	37.6	166	781
2	Locked	38.6	197	670
3	Locked	38.6	126	1033
4	Locked	38.6	97	1049
5	Locked	38.6	124	978
6	Locked	38.6	134	1047
7	Locked	37.6	118	1053
8	Locked	38.6	119	987
9	Locked	38.6	83	1052
10	Locked	38.6	68	944
11	Locked	38.6	46	984
12	Locked	38.6	68	1039
13	Locked	38.6	42	924
14	Locked	38.9	40	877
15	Locked	38.6	51	802
16	Locked	38.6	77	897
17	Locked	38.6	76	712
18	Locked	38.9	84	690
19	Locked	38.9	64	650
20	Locked	38.9	72	596
21	Locked	38.6	111	660
22	Locked	38.6	123	610
23	Locked	38.9	105	549
24	Locked	38.6	104	500

[LSky]

Network LogTime Priority Description

01/06/2021 11:10:19	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/06/2021 11:10:19	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/06/2021 11:10:7	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/06/2021 11:10:7	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/06/2021 11:07:33	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/06/2021 11:07:33	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/06/2021 11:04:56	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/06/2021 11:04:56	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/06/2021 11:03:44	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/06/2021 11:03:44	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/06/2021 11:03:40	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/06/2021 11:03:40	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/06/2021 10:58:33	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/06/2021 10:58:33	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/06/2021 10:57:16	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/06/2021 10:57:16	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/06/2021 10:56:43	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/06/2021 10:56:43	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/06/2021 10:51:5	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/06/2021 10:51:5	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

[LSky]

I did a proper reset at about 9 am

[Adduxi]

---

@LSky wrote:

I did a proper reset at about 9 am

---

DS power levels are okay, but you haven't posted US power levels.  Network logs are not so good. That's most likely noise on the circuit as shown by the PostRS errors.  All you can do is check all connections are "finger tight" from the Hub to outside omnibox.   Other that this, phone VM and get an engineer to investigate and fix.

[LSky]

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	25800000	48.3	5120	16 qam	11
2	39400000	49.8	5120	64 qam	4
3	46200000	50	5120	64 qam	3
4	32600000	49	5120	64 qam	5

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	1	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	0	0
4	ATDMA	0	0	0	0

Nah i am not calling them, that does not work.

[Adduxi]

---

@LSky wrote:

Upstream bonded channels   <snip>

Nah i am not calling them, that does not work.

---

One of your US is nearly at max of 51 and needs adjusted.

If you are not going to ring, then just wait for a VM Mod to pick this thread up.  It can take several days however, as they are quite busy at present.

[Zak_M]

Good afternoon @LSky 

Welcome back to the forums and thank you for taking the time to post. 

I am sorry to hear that you are having some issues with your services. 

I have taken a look over the account and you are currently suffering with an area outage,  this is due to be resolved on the 04/06/21.

Kind regards,

Zak_M

[LSky]

The connection is trash again, has been for few days, will this ever be resolved? I am having to use my phones connection to game with as my virgin media is so completely rubbish.