on 26-04-2022 10:40
Think Broadband Quality Monitor
Every Night 7:30-10:30pm ish
1,000Mb/s only connects at 930Mb/s as the HUB only supports that not the 1300Mb/s the connection is capable of. (My cabling and Ethernet Adapter, which is rated at 2.5Gb/s)
on 03-05-2022 12:25
Hi Shaggygareth,
Thank you for your post I am sorry you are having issues, I can see there are some issues with your downstream that require a tech, so I will pop you over a PM and we can go from there.
Zoie
on 03-05-2022 18:51
Hi Zoie,
What about everyone else who is having the same issue, posting the same graphs, complaining about the same issue, is it everyones downstreams?
Sorry for the rather fed up sarcastic response, but no on is getting anywhere with this issue which is obviously at Virgins end.
Ta
on 06-05-2022 14:09
Hi @AngryJackedJoe,
Thank you for your post and welcome back to our community forums. We're here to help.
I'm sorry to hear you're having some trouble with your connection and services. Customers may experience similar issues to one another at the same time, but that doesn't necessarily mean in every instance that the cause of that issue (and by extension the resolution to that cause) is the same. As such, we would investigate further to see what is going on and we can proceed from there.
From what I can see, you've been posting in this thread regarding connection issues, and on this post it looks like you've confirmed that your issues are now alleviated. If they've since returned or you need any further assistance, please let us know.
Thanks,