Although I agree with 90% of what you are saying, I have, in the past taken this to the ombudsman and won a significantly larger award than that. However I am still awaiting a further response from 'Hayley' or any VM staff member to answer my query. The people answering the support call do not understand the issue and want to waste engineers time for something they can do nothing about.
Problem 1 the HUB does not support the connection speed so 1,000Mb/s is unattainable with my Current hub, only 934Mb/s. Not my fault as I have a 2.5Gb/s Ethernet port and a CAT8(A bit overkill I know) Cable.
Problem 2 the customer service staff will not answer my question and say that my connection tests just fine. (Which It would the majority of the time), However I don't pay the majority of the time. I pay all of the time.
Problem 3 - Again the chipset in this current hub is well documented to cause latency issues gaming.
Problem 4 I pay the top tier package as I wanted the top tier broadband and you can only do that with the whole package. However I now notice that other customers get a much 'bigger' package than i get (Sky Cinema for example). However this is a known issue with VM and their 'Packages ' changing for new customers.
Lastly in order to go to the ombudsman, I need a written record of the issue and how long VM have not dealt with it. This is said record and how I did it last time.
TV Virgin XL with TIVO.
Cable Customer since 1990's
Mobile:- 5.5" 5800x 2.5Gb/s ethernet RTX 3070 gaming PC.
I don't work for Virgin Media, I pity those that have to....