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Bad Packet Loss

Exil
On our wavelength

having bad packet loss for last couple of days randomly started happening seems to be between 5%-30% area faults show no known faults if someone could take a look at my stats and see if theres anything out of spec.

have got a BQM setup but will post it when its had time to generate 

7 REPLIES 7

Exil
On our wavelength

Router status

Cable Modem StatusItem Status CommentsChannel Overview Downstream Upstream
Cable Modem Status
Online
DOCSIS 3.1
Primary downstream channel
Locked
SC-QAM
DOCSIS 3.0 channels
31
4
DOCSIS 3.1 channels
1
0

Exil
On our wavelength

Router status

3.0 Downstream channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
25331000000639QAM25625
61790000006.639QAM2566
71870000006.839QAM2567
81950000006.840.4QAM2568
9203000000740.4QAM2569
10211000000740.4QAM25610
11219000000740.4QAM25611
12227000000740.4QAM25612
132350000007.240.4QAM25613
142430000007.240.4QAM25614
15251000000739QAM25615
162590000007.240.4QAM25616
172670000006.940.4QAM25617
182750000006.839QAM25618
19283000000740.4QAM25619
20291000000740.4QAM25620
212990000006.640.4QAM25621
22307000000640.9QAM25622
233150000005.740.4QAM25623
243230000005.840.4QAM25624
263390000006.440.4QAM25626
273470000006.540.4QAM25627
283550000006.439QAM25628
293630000006.639QAM25629
303710000006.340.4QAM25630
313790000005.839QAM25631
323870000005.940.4QAM25632
334910000005.840.4QAM25633
344990000005.739QAM25634
355070000005.539QAM25635
365150000005.839QAM25636


3.0 Downstream channels

Channel Lock Status RxMER (dB) Pre RS Errors Post RS Errors
25Locked38.98326100
6Locked38.98326100
7Locked38.98326100
8Locked40.36628700
9Locked40.36628700
10Locked40.36628700
11Locked40.36628700
12Locked40.36628700
13Locked40.36628700
14Locked40.36628700
15Locked38.98326100
16Locked40.36628700
17Locked40.36628700
18Locked38.98326100
19Locked40.36628700
20Locked40.36628700
21Locked40.36628700
22Locked40.94620900
23Locked40.36628700
24Locked40.36628700
26Locked40.36628700
27Locked40.36628700
28Locked38.98326100
29Locked38.98326100
30Locked40.36628700
31Locked38.98326100
32Locked40.36628700
33Locked40.36628700
34Locked38.98326100
35Locked38.98326100
36Locked38.98326100


3.1 Downstream channels

Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)
159964K1880QAM4096759


3.1 Downstream channels

Channel ID Lock Status RxMER Data (dB) PLC Power (dBmV) Correcteds (Active Profile) Uncorrectables (Active Profile)
159Locked416.527937230

Exil
On our wavelength

Router status

3.0 Upstream channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
12360000032.55120 KSym/sec16QAM14
23260000033.55120 KSym/sec32QAM13
339400000345120 KSym/sec32QAM12
44620000034.55120 KSym/sec32QAM11


3.0 Upstream channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1US_TYPE_STDMA00170
2US_TYPE_STDMA0000
3US_TYPE_STDMA0000
4US_TYPE_STDMA0010

Exil
On our wavelength

Router status

General Configuration

Network access
true
Maximum Number of CPEs
1
Baseline Privacy
true
DOCSIS Mode
3.1
Config file
;kfoA,.iyewrkldJKDHSUBsgv


Primary Downstream Service Flow

SFID
8954
Max Traffic Rate
1200000450
Max Traffic Burst
42600
Min Traffic Rate
0


Primary Upstream Service Flow

SFID
8953
Max Traffic Rate
55000270
Max Traffic Burst
42600
Min Traffic Rate
0
Max Concatenated Burst
16320
Scheduling Type
bestEffort

 

Router status

Network Log

Time Priority Description
Thu 01/01/1970 00:01:263No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Tue 25/10/2022 17:29:155MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu 01/01/1970 00:01:253No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Tue 25/10/2022 17:43:245MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Tue 25/10/2022 17:43:343No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Wed 26/10/2022 02:42:135MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Wed 26/10/2022 02:42:353No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;

Exil
On our wavelength

BQM 

https://www.thinkbroadband.com/broadband/monitoring/quality/share/6b3c82d231b856b6aba2e300787bc1c04ddb8efa

Hey @Exil,
Welcome to the community and thanks for taking the time to post here on the forums.
I’m sorry to hear of the issues that you’re having with your connection at the moment, I have looked into this and cannot see any problems with your connection or in the local area.

How has your connection been working since you last posted, any improvements at all?

Kind Regards,

Steven_L

Exil
On our wavelength

hello yes, my connection has since been fixed I'm guessing it was a small area issue that has now been fixed thanks