Bad Packet Loss

[Exil]

having bad packet loss for last couple of days randomly started happening seems to be between 5%-30% area faults show no known faults if someone could take a look at my stats and see if theres anything out of spec.

have got a BQM setup but will post it when its had time to generate 

[Exil]

Router status

• Status
• Downstream
• Upstream
• Configuration
• Networklog

Refresh data

Cable Modem StatusItem Status CommentsChannel Overview Downstream Upstream

Cable Modem Status	Online	DOCSIS 3.1
Primary downstream channel	Locked	SC-QAM
DOCSIS 3.0 channels	31	4
DOCSIS 3.1 channels	1	0

[Exil]

Router status

• Status
• Downstream
• Upstream
• Configuration
• Networklog

Refresh data

3.0 Downstream channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

25	331000000	6	39	QAM256	25
6	179000000	6.6	39	QAM256	6
7	187000000	6.8	39	QAM256	7
8	195000000	6.8	40.4	QAM256	8
9	203000000	7	40.4	QAM256	9
10	211000000	7	40.4	QAM256	10
11	219000000	7	40.4	QAM256	11
12	227000000	7	40.4	QAM256	12
13	235000000	7.2	40.4	QAM256	13
14	243000000	7.2	40.4	QAM256	14
15	251000000	7	39	QAM256	15
16	259000000	7.2	40.4	QAM256	16
17	267000000	6.9	40.4	QAM256	17
18	275000000	6.8	39	QAM256	18
19	283000000	7	40.4	QAM256	19
20	291000000	7	40.4	QAM256	20
21	299000000	6.6	40.4	QAM256	21
22	307000000	6	40.9	QAM256	22
23	315000000	5.7	40.4	QAM256	23
24	323000000	5.8	40.4	QAM256	24
26	339000000	6.4	40.4	QAM256	26
27	347000000	6.5	40.4	QAM256	27
28	355000000	6.4	39	QAM256	28
29	363000000	6.6	39	QAM256	29
30	371000000	6.3	40.4	QAM256	30
31	379000000	5.8	39	QAM256	31
32	387000000	5.9	40.4	QAM256	32
33	491000000	5.8	40.4	QAM256	33
34	499000000	5.7	39	QAM256	34
35	507000000	5.5	39	QAM256	35
36	515000000	5.8	39	QAM256	36

3.0 Downstream channels

Channel Lock Status RxMER (dB) Pre RS Errors Post RS Errors

25	Locked	38.983261	0	0
6	Locked	38.983261	0	0
7	Locked	38.983261	0	0
8	Locked	40.366287	0	0
9	Locked	40.366287	0	0
10	Locked	40.366287	0	0
11	Locked	40.366287	0	0
12	Locked	40.366287	0	0
13	Locked	40.366287	0	0
14	Locked	40.366287	0	0
15	Locked	38.983261	0	0
16	Locked	40.366287	0	0
17	Locked	40.366287	0	0
18	Locked	38.983261	0	0
19	Locked	40.366287	0	0
20	Locked	40.366287	0	0
21	Locked	40.366287	0	0
22	Locked	40.946209	0	0
23	Locked	40.366287	0	0
24	Locked	40.366287	0	0
26	Locked	40.366287	0	0
27	Locked	40.366287	0	0
28	Locked	38.983261	0	0
29	Locked	38.983261	0	0
30	Locked	40.366287	0	0
31	Locked	38.983261	0	0
32	Locked	40.366287	0	0
33	Locked	40.366287	0	0
34	Locked	38.983261	0	0
35	Locked	38.983261	0	0
36	Locked	38.983261	0	0

3.1 Downstream channels

Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)

159

96

4K

1880

QAM4096

759

3.1 Downstream channels

Channel ID Lock Status RxMER Data (dB) PLC Power (dBmV) Correcteds (Active Profile) Uncorrectables (Active Profile)

159

Locked

41

6.5

2793723

0

[Exil]

Router status

• Status
• Downstream
• Upstream
• Configuration
• Networklog

Refresh data

3.0 Upstream channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	23600000	32.5	5120 KSym/sec	16QAM	14
2	32600000	33.5	5120 KSym/sec	32QAM	13
3	39400000	34	5120 KSym/sec	32QAM	12
4	46200000	34.5	5120 KSym/sec	32QAM	11

3.0 Upstream channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	US_TYPE_STDMA	0	0	17	0
2	US_TYPE_STDMA	0	0	0	0
3	US_TYPE_STDMA	0	0	0	0
4	US_TYPE_STDMA	0	0	1	0

[Exil]

Router status

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• Downstream
• Upstream
• Configuration
• Networklog

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General Configuration

Network access	true
Maximum Number of CPEs	1
Baseline Privacy	true
DOCSIS Mode	3.1
Config file	;kfoA,.iyewrkldJKDHSUBsgv

Primary Downstream Service Flow

SFID	8954
Max Traffic Rate	1200000450
Max Traffic Burst	42600
Min Traffic Rate	0

Primary Upstream Service Flow

SFID	8953
Max Traffic Rate	55000270
Max Traffic Burst	42600
Min Traffic Rate	0
Max Concatenated Burst	16320
Scheduling Type	bestEffort

Router status

• Status
• Downstream
• Upstream
• Configuration
• Networklog

Refresh data

Network Log

Time Priority Description

Thu 01/01/1970 00:01:26	3	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Tue 25/10/2022 17:29:15	5	MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu 01/01/1970 00:01:25	3	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Tue 25/10/2022 17:43:24	5	MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Tue 25/10/2022 17:43:34	3	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Wed 26/10/2022 02:42:13	5	MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Wed 26/10/2022 02:42:35	3	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;

[Exil]

BQM 

https://www.thinkbroadband.com/broadband/monitoring/quality/share/6b3c82d231b856b6aba2e300787bc1c04ddb8efa

[Steven_L]

Hey @Exil,
Welcome to the community and thanks for taking the time to post here on the forums.
I’m sorry to hear of the issues that you’re having with your connection at the moment, I have looked into this and cannot see any problems with your connection or in the local area.

How has your connection been working since you last posted, any improvements at all?

Kind Regards,

Steven_L

[Exil]

hello yes, my connection has since been fixed I'm guessing it was a small area issue that has now been fixed thanks