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Awful speeds and ping on Sunday night

Hi

Every Sunday night between about 5/6pm and 10/11pm for the past 6 months my internet has been absolutely awful. 

I get spikes up to 150 ping every few seconds on both Fortnite and CS.

I moved house 3 months ago, just around the corner and have the same issue so presumably not a problem with my actual connection. 

We have the 100mb package which we do get during the week but don't even get close on the weekend evening.

This is my speed right now.

speedtest.PNG

I get the issue on both wired and wireless connection.

This is my router's downstream:

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

11947500003.738256 qam8
22027500003.538256 qam9
32107500003.538256 qam10
42187500003.438256 qam11
5226750000338256 qam12
6234750000338256 qam13
72427500002.938256 qam14
82507500002.238256 qam15
9258750000238256 qam16
10266750000338256 qam17
112747500003.538256 qam18
122827500003.938256 qam19
13290750000438256 qam20
142987500004.538256 qam21
153067500004.538256 qam22
163147500004.638256 qam23
173227500004.538256 qam24
18402750000538256 qam25
194107500005.438256 qam26
204187500004.638256 qam27
214267500003.938256 qam28
224347500003.538256 qam29
234427500003.538256 qam30
244507500003.938256 qam31

 

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked38.9540
2Locked38.6350
3Locked38.6590
4Locked38.9450
5Locked38.6480
6Locked38.62360
7Locked38.6740
8Locked38.61030
9Locked38.61330
10Locked38.6750
11Locked38.6350
12Locked38.6550
13Locked38.6250
14Locked38.6350
15Locked38.9670
16Locked38.6370
17Locked38.6550
18Locked38.92890
19Locked38.64250
20Locked38.96320
21Locked38.68140
22Locked38.69570
23Locked38.613060
24Locked38.614930

 

And upstream

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1326000134.525512064 qam35
2461998094.475512064 qam33
3537000534.525512064 qam32
4394001804.575512064 qam34

 

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000

 

Does everything look OK?

Thanks!

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Message 2 of 16
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Re: Awful speeds and ping on Sunday night

I've just run PingPlotter for the past 10 minutes, pinging the Fortnite London server (I'm also in London)

https://i.imgur.com/DlY3dzF.png

DlY3dzF

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Re: Awful speeds and ping on Sunday night

Unfortunately your stats all look OK (meaning that the problem is not obvious and may be harder to fix).  The problem you describe sounds like over-subscription, which is where VM have sold more connections than they have the local capacity to serve at peak times, but I don't recognise the characteristic peak time rise in latency in your ping plot.  Doesn't mean it isn't there, but you might want to set up a Thinkbroadband BQM and see what that shows.

Fingers crossed that this is an area problem and there's already a resolution date set, because if not (and it doesn't mysteriously "fix itself) then it could be a pain to get identified and solved.  

Do an Ookla speed test on a device connected by an ethernet cable, tell us what that shows from a range of tests?  If any tests are below the minimum guaranteed speed that'll give VM the necessary shove to act, whereas they make no guarantees regarding latency.

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Message 4 of 16
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Re: Awful speeds and ping on Sunday night

Hi JaAnTr,

 

Thanks for posting and welcome to the community. Apologies for the broadband issues. I've ran a check here and no issues are showing. Has everything been resolved since posting?

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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Message 5 of 16
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Re: Awful speeds and ping on Sunday night

Hi,

It's still awful, every sunday from 4PM-12PM, most of Saturday night and some of Friday night.

It seems like our area is massively over congested.

I'm currently getting 14Mbps which is absolutely awful:

https://www.speedtest.net/result/8981809612

 

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Message 6 of 16
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Re: Awful speeds and ping on Sunday night

Just tested again at 8:30PM and now get 6.7Mbps

 

https://i.imgur.com/uBbDHm7.png

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Message 7 of 16
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Re: Awful speeds and ping on Sunday night

Sorry to hear that the problems have not been fixed yet JaAnTr.

 

Has this at all improved since you last posted on Sunday?

 

 

Regards

Steven_L

 

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Message 8 of 16
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Re: Awful speeds and ping on Sunday night

Hi, 

Unfortunately it's still really bad. Both yesterday (Monday) and now and 8:30 Tuesday evening I've been getting speeds of around 8Mbps whilst I pay for 100!

This seems to now be happening every night from around 6:30 until at least 10:30 when I went to bed.

My friend who lives around the corner from me is seeing the exact same issues at the exact same times every night. I presume the area has been massively oversold and there isn't enough capacity to meet demand? Is there anything that can be done about this?

Here's a screenshot of tonight. It's not even the speed that's annoying, it's the constant spikes up to 400 ping every two or three seconds.

virginmedia.PNG

 

Thanks, James

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Message 9 of 16
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Re: Awful speeds and ping on Sunday night

Here is the correct picture - virginmedia.PNG

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Message 10 of 16
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Re: Awful speeds and ping on Sunday night

I've just tested at 8:30 AM and am still only getting around 50Mbps, I assume at this time of day I should easily be getting the full speed?

 

 

virginmedia.PNG

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