@alfiebench Please don't create multiple threads for the same issue, it doesn't get your issue resolved any quicker and is against the forum rules. It also makes it very hard for the forum staff to follow what is going on when they don't have the full history of your issue in one thread. I have merged your latest threads, although you seem to have started a few others.
If you issue is a utilisation one, then it is with the network team and they don't do house calls. A field engineer can only resolve issues with the VM kit in your house and the cable between your house and the green box on your street, not utilisation issues which are resolved further up the chain.
If there is an ongoing area issue then VM should have supplied your with a fault ref and quoting that on here should get you an update from the staff about the latest estimated fix date. The call centre staff should know about this too, but life is too short to to go into the number of things they should know but don't.
In the past some utilisation faults took months or years to fix and know amount of calling VM is likely to speed it up, just wastes your time. You have two options wait for a fix or change to another ISP.
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Scott
My setup: V6 TV box, M350 Fibre broadband with Hub 3 in modem mode connected to a Netgear R7000 router. Telewest/VM user since 2001.
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