Menu
Reply
Blairian7
  • 39
  • 0
  • 4
On our wavelength
271 Views
Message 1 of 5
Flag for a moderator

Awful latency 6am - 12pm

So I am a part time gamer but my work computer is suffering from the same latency issues as I am a video relay interpreter. I require a smooth image and frankly virgin has been sucking it throughout lockdown. I suspect that the issues are infrastructure related and therefore this will continue to the planned works are finished but this is just awful.

https://www.thinkbroadband.com/broadband/monitoring/quality/share/c4d68e22e6a05f4f23d9214ecda8da941b... 

Downstream bonded channelsChannel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
133100000010.540256 qam25
22670000009.540256 qam17
32750000009.840256 qam18
428300000010.140256 qam19
529100000010.140256 qam20
629900000010.140256 qam21
73070000001040256 qam22
83150000001040256 qam23
932300000010.140256 qam24
1033900000010.440256 qam26
113470000001040256 qam27
123550000009.540256 qam28
133630000009.140256 qam29
14371000000940256 qam30
15379000000940256 qam31
163870000009.440256 qam32
173950000009.640256 qam33
184030000009.640256 qam34
194110000009.540256 qam35
204190000009.340256 qam36
214270000009.340256 qam37
224350000009.540256 qam38
234430000009.840256 qam39
2445100000010.140256 qam40


Downstream bonded channelsChannel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1Locked40.9530
2Locked40.3570
3Locked40.3570
4Locked40.9610
5Locked40.9640
6Locked40.9490
7Locked40.9810
8Locked40.9860
9Locked40.9740
10Locked40.35514
11Locked40.99467
12Locked40.91140
13Locked40.91530
14Locked40.92050
15Locked40.91590
16Locked40.91150
17Locked40.91030
18Locked40.9870
19Locked40.31450
20Locked40.91550
21Locked40.91665
22Locked40.91580
23Locked40.31240
24Locked40.9630
 
 
0 Kudos
Reply
Blairian7
  • 39
  • 0
  • 4
On our wavelength
238 Views
Message 2 of 5
Flag for a moderator

Re: Awful latency 6am - 12pm

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

15369998142512064 qam10
23940000040.5512064 qam12
34620000040.5512064 qam11
46030000042512064 qam9

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0040
2ATDMA0010
3ATDMA0020
4ATDMA0010

 

General Configuration

Network access
Allowed
Maximum Number of CPEs
1
Baseline Privacy
Enabled
DOCSIS Mode
Docsis30
Config file
dsfd;kfoA,.iyewrkldJKDHSU

 

Primary Downstream Service Flow

SFID17415
Max Traffic Rate402500089
Max Traffic Burst42600
Min Traffic Rate0

 

Primary Upstream Service Flow

SFID386
Max Traffic Rate38500089
Max Traffic Burst42600
Min Traffic Rate0
Max Concatenated Burst42600
Scheduling TypeBestEffort

 

Network Log

Time Priority Description

08/02/2021 06:54:51noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt062-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/02/2021 06:54:51ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/02/2021 12:42:1criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/02/2021 18:54:51noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt062-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/02/2021 18:54:51ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/02/2021 02:47:14criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/02/2021 06:54:50noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt062-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/02/2021 06:54:50ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/01/2021 02:48:43criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/01/2021 21:44:53noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/01/2021 20:44:52Warning!LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/01/2021 18:54:50noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt062-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/01/2021 18:54:50ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/01/2021 14:55:19criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/01/2021 03:14:20noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt062-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/01/2021 03:14:20ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/01/2021 15:30:50criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/01/2021 15:14:19noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt062-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/01/2021 15:14:19ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/01/2021 21:52:30noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt062-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
0 Kudos
Reply
DJ_Shadow1966
  • 6.65K
  • 1.28K
  • 1.81K
Very Insightful Person
Very Insightful Person
176 Views
Message 3 of 5
Flag for a moderator

Re: Awful latency 6am - 12pm

Hello

Look at your stats and straight away you have some of your downstream power levels are outside of the recommended specifications, one thing I would do while waiting for a Staff member to pick up this thread is too go around and make sure that all of your coaxial connections to all VM equipment are finger tight best way to do this is too loosen the connection and re-tighten, once done that can you please power of hub for 30 secs and then back on, once that is done repost the stats.

Regards Mike

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Reply
Ryan_N
  • 1.96K
  • 99
  • 160
Forum Team
Forum Team
142 Views
Message 4 of 5
Flag for a moderator

Re: Awful latency 6am - 12pm

Hi Blairian7, 

 

Thank you for your post. 

 

I can see from the account that recently hubs have been changed - can you let me know which hub you're using currently or are you using the hub in modem mode? I have looked over the account and nothing stands out as to what would be causing an issue here, now that doesn't mean that a problem isn't present. Also can you confirm if you're using any powerline adapters etc whilst streaming/gaming? 

 

Cheers. 

Ryan_N - Forum Team - https://community.virginmedia.com/t5/custom/page/page-id/WelcomeGoodFolk
0 Kudos
Reply
Blairian7
  • 39
  • 0
  • 4
On our wavelength
80 Views
Message 5 of 5
Flag for a moderator

Re: Awful latency 6am - 12pm

The issues are over subscription to VM in my area. The latency and packet loss is a major issue. I took this graph after reverting back to HUB3 and checking all connections and powering off and on. 

I will now be a BT 900mb customer in April.

0 Kudos
Reply