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Awful connection ping

After 5 months of trying to resolve this mess. Virgin media team think this is acceptable and working ok on their end and techs faiking to even know what bqm is let alone hub stats. Ive managed to get through and arrange an potential 7month window of early termination to a rolling contract. These bqms r ridiculous all thats used is gaming from early time to little one watching netflix using 2mbps tops. Huge packet losses very slow loading and severe pixelations. My. Upstream sits high between 51 and 54 again 5 visits. 2 cable relays yes two. No1 has managed to rectify. Huge pre errors on hub t3 time out no responses and ipv4 renew failures daily. If virgin can resolves this il have no issue staying. Shocking from vm

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Re: Awful connection ping

Router status
Downstream bonded channelsChannel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1435000000038256 qam36
22350000002.736256 qam13
32430000002.736256 qam14
42510000002.536256 qam15
52590000002.536256 qam16
62670000002.237256 qam17
72750000001.937256 qam18
82830000001.937256 qam19
92910000002.237256 qam20
102990000002.237256 qam21
113070000002.237256 qam22
123150000002.238256 qam23
133230000002.238256 qam24
143470000002.438256 qam25
153550000002.238256 qam26
163630000002.538256 qam27
173710000002.238256 qam28
18379000000237256 qam29
193870000001.238256 qam30
20395000000137256 qam31
214030000000.737256 qam32
22411000000137256 qam33
234190000000.737256 qam34
244270000000.738256 qam35


Downstream bonded channelsChannel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1Locked38.6196220
2Locked36.344430
3Locked36.338920
4Locked36.643740
5Locked36.648510
6Locked37.348743
7Locked37.353940
8Locked37.657270
9Locked37.642860
10Locked37.363950
11Locked37.653600
12Locked38.640800
13Locked38.6386527
14Locked38.630600
15Locked38.933590
16Locked38.936650
17Locked38.940531
18Locked37.660260
19Locked38.6702014
20Locked37.389380
21Locked37.3132560
22Locked37.3167440
23Locked37.62195410
24Locked38.6196780
Upstream bonded channelsChannel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1536999815.1512064 qam6
2394000735.1512064 qam8
3461999745.1512064 qam7
4602999795.1512064 qam5


Upstream bonded channelsChannel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000
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