We've recently once again ran into internet issues with packet loss, the only difference is that this time instead of being congestion related during peak hours, it's now consistently at all times throughout the day and night. We've phoned support and on their end their one click diagnostic button reports "everything is working fine" and they refuse to send out any engineers or do anything but raise a complaint ticket.
The problem appeared out of nowhere and has been (unlike our broadband) startlingly consistent since with no signs of abating. Yes, this problem is consistent and unchanging even with no other devices connected to the router after a restart with a connection via ethernet straight from the router.
I am sorry to have you are having issues, I have located your account and can see there is an outage that you are affected by, it is a congestion one, and here is your reference F009025693, the estimated fix date is the 29th of May 10:15
let us know if you are still having issues after this date and we can take a closer look.
@Zoie_P When you say congestion, I take it you mean over-utilisation? I ask because that's not the problem complained about or evidenced in the OP's BQM, which shows persistent grumbling packet loss, and the hub status data indicates an upstream noise issue that needs a technician visit to sort out.
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