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Apex Legends packet loss

Having lag and non registering gun shots because I have packet loss. I dont understand servers across the world like USA have 0 packet loss yet my local servers (London and Belgium etc) all have packet loss.

I spoke to ea and after numerous attempts no fault was found so I was told to hand in a UOTrace. 

Host Name                        IP Address        Hop    Ping Time   Ping Avg   % Loss    Pkts r/s   Ping best/worst
* Unknown Host *                 192.168.0.1       1      1ms         1ms        0%        101 / 101  1ms / 9ms
* Unknown Host *                 10.75.20.1        2      15ms                   100%      0 / 101
brad-core-2a-xe-7115-0.network.vi81.97.82.233      3      12ms        12ms       0%        100 / 101  10ms / 26ms
* Unknown Host *                 0.0.0.0           4      0ms
86.85-254-62.static.virginmediabu62.254.85.86      5      18ms                   100%      0 / 101
* Unknown Host *                 213.46.175.250    6      17ms                   100%      0 / 101
ae11.mpr2.lhr2.uk.zip.zayo.com   64.125.30.52      7      20ms        21ms       0%        101 / 101  18ms / 41ms
ae27.cs1.lhr11.uk.eth.zayo.com   64.125.30.236     8      92ms                   100%      0 / 101
ae5.cs1.lga5.us.eth.zayo.com     64.125.29.126     9      90ms                   100%      0 / 101
ae4.cs1.dca2.us.eth.zayo.com     64.125.29.203     10     90ms                   100%      0 / 100
ae27.cr1.dca2.us.zip.zayo.com    64.125.30.247     11     90ms        91ms       0%        100 / 100  88ms / 104ms
ae22.er2.iad10.us.zip.zayo.com   64.125.29.121     12     93ms        93ms       0%        100 / 100  90ms / 109ms
64.125.199.190.t00673-02.above.ne64.125.199.190    13     91ms        92ms       0%        100 / 100  90ms / 102ms
* Unknown Host *                 159.153.92.98     14     91ms        92ms       0%        100 / 100  90ms / 102ms
* Unknown Host *                 159.153.92.78     15     91ms        92ms       0%        100 / 100  90ms / 100ms
da2.gos.ea.com                   159.153.64.173    16     91ms        92ms       0%        100 / 100  89ms / 100ms

 Here is what I was told "your ping times to our servers get up into the 90's around the 8th hop, once you hit a server called Zayo.com. A lot of players from the UK and Asia are running into this issue where their ISP are routing their signal through Zayo. We aren't sure why they are doing this but pinging the Zayo servers are what is causing your ping times to go up and that is what is most definitely causing your packet loss in game. You might either try reaching out to your ISP and see if they can route your signal to another server that is not Zayo, or actually contact Zayo themselves and see if they have anything that they can do from there end

 

 

 

Zayo basically are a company that owns servers that your ISP can bounce your router signal off of when they dont have the power to reach the servers that you are trying to connect to. Zayo is kind of a middle man that your ISP can use for your signal. I would just let both your ISP and Zayo know what you have going on with your game and see if they can rout your signal elsewhere to see if that will fix the issue ". Iv tried speaking to virgin but everytime some clueless person answers who just keep repeating the same question over and over dear sir what is ur upload speed and what is the download speed lol i even rudely got a comment saying if the Internet works we can't do anything if it dosnt we can?. 

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Re: Apex Legends packet loss

Lets start by pointing out the obvious.

If you're having problems with a specific server or servers then there is no point in posting a traceroute that doesn't end at those specific server IP addresses.  You're posting a traceroute to US servers and that traceroute looks fine.

Oh and before you go on about clueless Virgin Media staff, lets have a look at EA's reply to you.

Here is what I was told "your ping times to our servers get up into the 90's around the 8th hop, once you hit a server called Zayo.com. A lot of players from the UK and Asia are running into this issue where their ISP are routing their signal through Zayo. We aren't sure why they are doing this but pinging the Zayo servers are what is causing your ping times to go up and that is what is most definitely causing your packet loss in game. You might either try reaching out to your ISP and see if they can route your signal to another server that is not Zayo, or actually contact Zayo themselves and see if they have anything that they can do from there end

Well if you are using UOTrace and not changing the IP address then you are going to get similar traceroute results so Zayo's servers will keep cropping up but lets have a look at that part of the trace:

86.85-254-62.static.virginmediabu62.254.85.86      5      18ms                   100%      0 / 101
* Unknown Host *                 213.46.175.250    6      17ms                   100%      0 / 101
ae11.mpr2.lhr2.uk.zip.zayo.com   64.125.30.52      7      20ms        21ms       0%        101 / 101  18ms / 41ms
ae27.cs1.lhr11.uk.eth.zayo.com   64.125.30.236     8      92ms                   100%      0 / 101
ae5.cs1.lga5.us.eth.zayo.com     64.125.29.126     9      90ms                   100%      0 / 101
ae4.cs1.dca2.us.eth.zayo.com     64.125.29.203     10     90ms                   100%      0 / 100
ae27.cr1.dca2.us.zip.zayo.com    64.125.30.247     11     90ms        91ms       0%        100 / 100  88ms / 104ms

The 100% packet loss visible in hops 5,6,8,9 and 10 is a red herring.  If there really was 100% packet loss then you'd actually be seeing it all the way to the final hop.

So what's happening with the latency at 7 and 8.  Well bear in mind that this specific traceroute is tracing to EA servers in the US and your actual latency is affected by distance.  It looks to me that hop 8, despite what the hostname suggests is actually on the other side of the Atlantic and VERY CLOSE to the actual final destination in terms of physical location as the final hop itself is only showing an average latency of 91ms (with the worst being 100ms)

So despite the fact that EA are suggesting We aren't sure why they are doing this but pinging the Zayo servers are what is causing your ping times to go up and that is what is most definitely causing your packet loss in game. I have to say that this is a complete load of codswallop on their part.

Talking of rubbish I nearly choked on this next bit.

Zayo basically are a company that owns servers that your ISP can bounce your router signal off of when they dont have the power to reach the servers that you are trying to connect to.

This shows a fundamental misunderstanding of how the internet works.  I would also add that if you are going to listen to someone who posts this drivel, then you should really think again before calling Virgin Media first line clueless.

The internet is essentially made up of a hodge podge of interconnected networks.  No ISP connects directly to everywhere in the world and sometimes not even directly to another ISP in the UK, depending on the network infrastructure they may connect through a number of different routes to get to their final destination.

Where two networks interconnect this is called peering, and Virgin like most ISP's have agreements in place with a number of different peers to route traffic.

So in that sense this part is sort of correct - Zayo is kind of a middle man that your ISP can use for your signal.

But that doesn't excuse the rest of that nonsense.

Examples of peers:

Zayo
Cogent
Telia

There are others but those are three I can think of off the top of my head.

Lets try a traceroute to a Belgian IP address - I'll use Antwerp University here as an example:

C:\Users\timdu>tracert www.uantwerpen.be

Tracing route to www.uantwerpen.be [143.169.244.150]
over a maximum of 30 hops:

  1     1 ms     3 ms     2 ms  192.168.0.1
  2     *        *        *     Request timed out.
  3    12 ms    12 ms    10 ms  perr-core-2a-xe-706-0.network.virginmedia.net [62.255.32.237]
  4     *        *        *     Request timed out.
  5    23 ms    21 ms    20 ms  86.85-254-62.static.virginmediabusiness.co.uk [62.254.85.86]
  6    22 ms    21 ms    19 ms  be6830.ccr22.lon01.atlas.cogentco.com [130.117.14.17]
  7    20 ms    22 ms    20 ms  be2869.ccr42.lon13.atlas.cogentco.com [154.54.57.161]
  8    24 ms    24 ms    23 ms  be12488.ccr42.ams03.atlas.cogentco.com [130.117.51.42]
  9    29 ms    28 ms    26 ms  be3677.rcr21.bru01.atlas.cogentco.com [154.54.60.134]
 10    28 ms    28 ms    34 ms  be2565.nr11.b015929-1.bru01.atlas.cogentco.com [154.25.6.218]
 11    28 ms    27 ms    27 ms  149.11.150.2
 12     *        *        *     Request timed out.
 13    28 ms    29 ms    25 ms  ua.r1.antwil.belnet.net [193.191.18.10]
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.

It looks as if their firewall filters out ICMP so the traceroute appears to fail, even though I could actually connect to their website.

As we can see here Virgin Media's traffic to this part of Belgium was peered via Cogent.

Bear in mind that I don't work for Virgin Media - I have no interest in protecting them if they are in the wrong, and to be frank their first line are relatively clueless when it comes to tech knowledge.  However their role is to diagnose issues with your router getting online and to send a technician out if appropriate.  Their level of knowledge is sufficient for this but little else.

Staff on here can escalate network issues, and I would certainly be the first to flag such an issue to them.  However in order to escalate they need the correct evidence.  Your post does not provide that.

We need a traceroute to the actual server IP addresses that you are using as a starting point.

Tim

 

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Re: Apex Legends packet loss

Sorry i was really frustrated last night I mean I don't know much about this stuff my self but virgin staff just kept asking me about download and upload speeds.. That's all they seem to know.... Why am I getting packet loss on eu servers yet non on usa ones it makes no sence

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Re: Apex Legends packet loss

@Haroon786 

That's OK - I just wanted to make sure that I explained my position clearly.  To be honest, I wasn't having a go at you personally, more a go at the information provided by the support staff at EA.

My first thought is that if you're having a problem with packet loss to a particular server is that it could be the server itself to blame, HOWEVER, I've learnt first hand NOT to jump to conclusions without having all the correct information to hand.  As another possibility is a problem somewhere on the route to the European servers - which is why I've asked for a traceroute to the actual servers themselves.

The third possibility - and lets be straight, this is actually something I would normally be considering is connection issues at between you and the Virgin Media network itself, this is almost certainly why first line support was interested in checking your upload and download speeds were ok.

BUT

The fact that you got no packet loss when connected to a US server would seem to rule that out.

So we're left needing a traceroute to the Apex Legends European servers.

Tim

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Re: Apex Legends packet loss

I have to say though that EA's description of AS peering and transit connections is certainly a new one on me!

Or maybe they should just stick to writing games!

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Re: Apex Legends packet loss

I'm not connected to USA servers? Also ea told me that ISP is routing my signal to zayo first and then to ea.

I'm trying to port forward to see if it helps remove the packet loss. 

So I rang virgin and they told me they don't provide a port forward service but they can put me through to a department that will charge me haha what kind of a joke is this

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Re: Apex Legends packet loss


@Haroon786 wrote:

I'm not connected to USA servers? Also ea told me that ISP is routing my signal to zayo first and then to ea.

I'm trying to port forward to see if it helps remove the packet loss. 

So I rang virgin and they told me they don't provide a port forward service but they can put me through to a department that will charge me haha what kind of a joke is this


Yet the traceroute you supplied in the first post, clearly shows a route to a server in the US (159.153.64.173). Whoever you spoke to at EA is talking absolute rubbish, ZAYO are a tier 1 ISP and are providing the transit routing across the Atlantic to the US.

If you are sure that you are trying to connect to the servers in Europe then you need to let us see a similar UOTrace output to the server you want to get to and we can see if there are any glaring issues with it.

Port forwarding really isn't going to help here, but the VM hub does support it, but it's a bit tricky to get to work.

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Re: Apex Legends packet loss

I told them that you want a EU trace but they told me it's not possible for someone in the uk to be connected to the USA server? 

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Re: Apex Legends packet loss

Also ea keep telling me that nothing is wrong with my data transfer its just something to do with unknown hosts which j think they mean is zayo... Why do I have to be connected to zayo 

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Re: Apex Legends packet loss

I'm trying to port forward but keep getting error "The configured port range cannot contain one of the following reserved ports: 25,53,135,137,138,139,161,162,445,1080" 

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