Please see below:
Thanks for posting your logs tomas8311,
Looking at these logs and checking with our back office we cannot see any issues that may be causing this problem however, we would like to check further on your account if possible.
I am going to send you over a private message so I can access your account. Please click on the purple envelope to accept the chat.
Kind regards Jodi
Sorry but I have been at work, as I doing night will be Online later on.
I'm having the same problems... Have you managed to get any help?
No nothing at all, so I have to play like that and I'm not happy with it because is so hard now.
Support should contact me but nobody back to me at the moment.