Virgin Media Community

[tomas8311]

Hi everyone,

I experiencing very annoying issues in my favorite game which is Apex Legends.
I can't play and enjoying the game because my character is freezing for a while then suddenly teleporting and it is happening very often so I can't play.
Can't do anything in that time and always once i'm back I'm already dead.
I see it start to be very commone issue, but I know other networks have't got that problem.
Some details below:
- Ping: around 20
- Packet Loss: 2%
- Area reference: 31

Anything we can do with it.?

Regards,
Thomas

[tomas8311]

Any reply to above, nobody interested.??? Awesome customer service lol

[tomas8311]

[Corey_C]

Hi Tomas8311, 

Thanks for your post and reaching out to the Community Forums, Sorry to hear that you are having connection issues, however is this also occurring with any other games?

Cheers,

Corey C

[tomas8311]

Hi,

I didn't check on the others games as I playing only this one Online game. But I know from my friends they haven't got this issue with other providers.
I attached below the latest view from my Broadband Quality Monitor.

https://www.thinkbroadband.com/broadband/monitoring/quality/share/4806655107e9e1d5b3cfa6428352bc2d93... 

[David_Bn]

Thanks for coming back to us tomas8311,

Have you fed this issue back to the manufacturers of the game to see if they have created any work around to assist gamers with this issue on Virgin Media?

Would it be also possible to see if you have any similar issues with other games you play online?

Kindest regards,

David_Bn 

[tomas8311]

Hi,

I don't know if you read my previous posts.
I don't play in any other Online games but I know that my friends playing Apex in other networks them haven't got that problem.

[Lisa_CC]

Hi tomas8311,

Can you go to your Hub router page and copy and paste the logs here for us so we can take a look?

Please see this link for more information on how to access your details.

Thanks,

Lisa

[tomas8311]

Hi,

Could you tell me which logs we talking about please.??

[Lisa_CC]

Click on 192.168.0.1 and click on router status and paste the upstream and downstream details for us.

Let us know if you have problems accessing the details.

Thanks,

Lisa