Virgin Media Community

[K9ryan]

Hi there over the past month I have been getting 90+ packet loss when I’m on the Xbox, ping plotter is showing me that it’s not my game servers or my gaming router it’s coming from the main router (hub 3.0). I have tried everything I know off and I have also got brand news cat8 Ethernet cables in both the Xbox and gaming router.

[Alex_RM]

HI K9ryan,

Thanks for posting and welcome to our community 🙂

I'm sorry to hear you're having some issues with your connection.

I've been able to locate your account using your forum details and can see that you've been able to arrange an engineer visit for this.

If you do still need help with anything please let us know.

Alex_Rm